Job details

Senior Technical Account Manager

NICE Ltd. seeks a Senior Technical Account Manager to drive customer satisfaction and success post-implementation of their CXone products, with seasoned skills in account management and technical resolution.

Skills

Excellent customer service skills
Strong troubleshooting and problem-solving abilities
Technical knowledge in contact center software and telecommunications
Effective verbal and written communication skills
Ability to work independently and meet tight deadlines

Responsibilities

Act as the single point of contact for assigned accounts.
Engage with customers to understand their needs and ensure effective use of CXone solutions.
Mentor and provide training to other Technical Account Managers.
Manage and resolve complex customer issues and challenges.
Prepare customers for go-live and assist with technical training.

Education

Bachelor's Degree in Computer Science or related field or equivalent experience

Benefits

Opportunity to work with leading technology in customer experience management
Dynamic work environment with professional growth opportunities
Equal opportunity employer

To read the complete job description, please click on the ‘Apply’ button

By NICE

To enable organizations to address today’s consumer and employee expectations, by delivering effortless, consistent, and personalized digital-first experiences.

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FUNDING

Public

DEPARTMENTS

Account Management

SENIORITY LEVEL REQUIREMENT

Senior

INDUSTRY

Enterprise Software & Network Solutions

TEAM SIZE