Operations Manager, Entertainment Data - Gracenote

Lead and manage the operations of our Content Team. Our mission is to enrich the world’s best Entertainment Database at scale. The teams are responsible for the curation of synopsis and metadata, research and collection of the best representative images from studios, distributors, vendors and related sources in a timely manner and quality control of content.  The ideal candidate will be responsible for establishing and maintaining high performing quality focused teams with a positive culture. They come with outstanding leadership skills, boundless optimism, a strong growth mindset and are passionate about building an elite team. An interest in Entertainment and Sports is preferred.

• Operations management: Ensure teams follow procedures and deliver quality work.
• Leadership: Set direction, manage resources, and create a positive environment.
• Data analysis: Analyze data to improve processes.
• Quality control: Collaborate with Quality Office to maintain high standards.
• Change management: Drive and enable change, communicate updates, and address challenges.
• Manages associates goals/expectations, performance reviews, performance improvement, celebrates achievement
• Promotes positive interaction and collaboration across horizontals to promote efficiency and quality

• Excellent professional English language 
• 4+ year people management experience and/or demonstrate progressive growth as an excellent people manager and talent multiplier
• Track record of providing inspirational leadership to international teams and demonstrated leadership skills of shift teams distributed across multiple geographic locations
• Four year degree in a related field (management, psychology, research field of study or comparable course workload in computer science, statistics, behavioral science, market research, business, and people management.)
• Experience in project management
• Ready to work in a 24/7 operation, including evening, night and weekend shifts.
• The role is hybrid, so you must live near Nielsen’s office. Hybrid Workers are those employees who are working partially from home which is in the same city as the Nielsen office they are employed with and partially from a Nielsen office / site.

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