Customer Success Manager (Fixed Term Contract - 2 Years)

In this demanding and fast-paced environment, we are looking for a CSM Sales who will work for a line of business we are very proud of: Market Intelligence. At Market Intelligence we help our clients from tech & durables industry to understand the dynamics of their marketplace. Up-to-date retail sales data reveal how products are performing in the market – ongoing. In order to get in time, in quality & relevant data we need you to make the difference proving our client reliable data to sustain their business decisions.

Joining the team that works with top players in the industry, you will help design research to solve real business problems. You will be responsible with making significant contributions to proposals and delivering actionable insights to clients.

We are looking for…

... a team player and a confident communicator, keen to work in a stable team with a friendly, bunch of like-minded colleagues!

As a Customer Success Manager,   you will have following key accountabilities: 

• Act as strategic partners to our clients
• Being an innovation agent. Drive change for faster reaction to changing market requirement.
• Being an expert in your market (industry, products, channels etc.)
• Drive business development for current portfolio

External

• Ensures effective and efficient client servicing and onboarding of new customers.
• Educates customers about the most relevant features/functionalities for their specific business needs
• Drive adoption (i.e. activation, reactivation and engagement) of GfK products within client organization by demonstrating clear ROI to client
• Drive GfK products (retail audit reports and gfknewron) usage with senior stakeholders in the client organization (wherever relevant)
• Develop fact-based answers to complex key business questions
• Become a market expert in one or more categories / industry segments
• Deliver insightful presentations and actionable recommendations to our clients
• Coordinate client services cross categories (whenever relevant)
• Identify leads for cross sell and upsell opportunities with the client
• Help improve renewal rate by demonstrating clear business outcome and value
• Works closely with clients to develop use cases demonstrating value being provided to clients

  Internal

• Ensures to be updated on relevant knowledge and has deep understanding of platform offerings.
• Collect and provide feedback to product teams on functionality, features etc. of gfknewron platform and products as well as to ops and other teams on non-platform issues to drive better client experience
• Elaborate account management plan at the pre-sales and renewal stages
• Collaborate with other business unit teams to identify opportunities for strategic assignments
• Run final quality checks for the GfK seal of quality (wherever relevant)
• Validate / conduct QC to guarantee GfK seal of quality (wherever relevant)

In other words: You will make the difference by being the face of our company and its digital solutions!

Now that we've introduced you to the position as Customer Success Manager, what skills, qualifications and experience should you have?

• Relevant working experience
• Strong business understanding in durable consumer goods markets and related Retail
• Interest for Major Domestic Appliances (White Goods) and electro-IT markets
• Ideally 3-5 years of experience in consulting, market research, product management of durables or equivalent business units
• Excellent Romanian and very good English language skills
• Strong presentation and communication skills, client-centric approach
• Proactive and consistent engagement with multi-disciplined teams
• University degree in either Economics, Marketing, Business Administration, or related field
• Client service-oriented profile and great social skills
• Communicate and present exceptionally good
• Excellent knowledge of MSOffice, mainly Excel and Power Point
• Dynamic and adaptive personality with a can-do attitude
• Co-ordination and decision making of how to achieve client outcomes and organisation goals
• Driving delivery of results for clients & GfK across diverse cultures, mind sets, disciplines, and influences
• Passion, dedication, and commitment
• Creativity and the ability to address real-world business problems analytically
• Eagerness to learn, open mindset, team spirit, and an entrepreneurial attitude

Benefits:

• Exciting work environment that brings people together – our office is located Aurel Vlaicu near subway, with great fitout; flexible working schedule (2-3 days per week working from home)
• Initial and ongoing trainings to support your development
• Opportunities for personal and professional growth
• Food vouchers & Private medical subscription

All documents will be treated in the strictest confidentiality. 
Only short-listed candidates will be invited for an interview. 

#LI-PP1

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion