Customer Success Specialist

R24_0010036

**This is a hybrid role; 2-3 days in our office located at: 21 Custom House Street

As a Customer Success Specialist you will serve as the primary point of contact for the end users subscribed to NielsenIQ’s Financial Services Research. The key focus of this role is to provide clients with the proper support and to facilitate the connection between the clients and relevant differentiated research conclusions. This is achieved by building and maintaining relationships with the clients, correctly identifying areas of need, and developing a strong understanding of the NielsenIQ research. This position requires excellent communication skills, a curious mind, and a passion for building strong client relationships.

• Ensure clients receive support in leveraging the NielsenIQ data and research to find actionable insights
• Build strong relationships with clients to make sure they are satisfied and receiving adequate services as part of their subscription
• Work with the Sales Representatives to understand short- and long-term goals for individual accounts, and support the team in achieving those goals
• Track individual client touch points and interactions to ensure proper coverage
• Work with the Sales Specialists to determine which accounts are at risk based on engagement trends, and determine a course of action
• Regularly connect with the members of the Research team to gather key research topics, and pass them along to any interested clients

• Relevant postgraduate qualification ideal, but at least a BA/BS from a top-tier university
• Strong communication skills
• Ability to build meaningful client relationships
• Able to work effectively both in a team environment and as an individual contributor
• Strong organization and problem-solving skills
• Ability to multitask and to handle multiple complex client interactions
• 1-5 years of relevant experience--account management, customer success, relationship management preferably within the financial services industry

• Comprehensive healthcare plan (medical, Rx, dental and vision) 
• Flexible spending accounts and Health Savings Account (including company contributions) 
• Life and AD&D insurance 
• 401(k) retirement plan including company matching contributions 
• Disability insurance 
• Tuition Reimbursement Discretionary paid time off program and 11 paid holidays 

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

Want to keep up with our latest updates?

Follow us on: LinkedIn | Instagram | Twitter | Facebook

Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion