Junior Client Solution Architect - Spain - job 1 of 2

As a Junior Client Solution Architect at NIQ, you will be responsible for maintaining strong client relationships by acting as the critical link between clients and our operations teams. Your duties will include translating client expectations into detailed work orders, coordinating data production, and ensuring high-quality data delivery. You'll meet regularly with clients and commercial teams to drive discussions about specifications, limitations, and new innovations while proactively suggesting improvements to enhance client database solutions.

To apply for the Junior Client Solution Architect position at NIQ, you should have at least 2 years of experience working with corporate clients, fluency in English and Spanish, and a solid understanding of operational processes. A results-oriented attitude, project management experience, and knowledge of the FMCG industry or market data will significantly enhance your candidacy.

NIQ is committed to employee growth and offers a range of development opportunities for Junior Client Solution Architects. You will have access to various training programs, including LinkedIn Learning, volunteer time off, and the possibility of relocation to other departments or countries within our international organization. We believe in nurturing talent to drive success both personally and professionally.

In the Junior Client Solution Architect role at NIQ, you will experience a flexible working environment that encourages a healthy work-life balance. Typically, your schedule will involve working from home for part of the week, with two designated days in our modern office located conveniently near Dworzec Gdański metro station. This schedule allows you to embrace both productivity and collaboration.

As a Junior Client Solution Architect at NIQ, you can expect a comprehensive benefits package that includes private medical coverage (Medicover), life insurance, a Multisport card, and access to a Benefit platform for purchasing entertainment tickets. Additionally, you will receive recognition for special life moments, additional days off, and the security of working in a stable environment with a full employment contract.

In answering this question, highlight your ability to assess urgency and importance by explaining your process for sorting client requests. Discuss any tools or techniques you use to track and manage your workload effectively, and emphasize your skills in communication in keeping clients informed about progress.

Here, recount a specific instance where you successfully addressed a client issue. Illustrate the steps you took, your approach to communication, and the positive outcomes. Show how you leveraged the situation to build client trust or enhance service offerings.

Explain how you implement checks and balances to guarantee data quality. Discuss your familiarity with quality assurance processes and proactive communication with the operations team to address any discrepancies or improvement opportunities.

Discuss the importance of active listening and empathy in building robust client relationships. Share techniques you use to engage clients, such as regular follow-ups, feedback solicitation, or personalized communication, emphasizing your commitment to exceeding client expectations.

Highlight your ability to accept constructive feedback positively and your skills in using it to enhance service quality. Provide an example of how you’ve implemented client feedback in the past and the constructive changes that resulted from it.

Choose a complex issue relevant to the Junior Client Solution Architect role and describe how you simplified the communication for your client. Emphasize your ability to break down jargon, utilize visuals, or provide comparisons that enhanced their understanding.

Demonstrate your commitment to continuous learning by sharing resources you use, such as industry blogs, webinars, or professional organizations. Discuss how staying updated informs your work and enhances your ability to offer innovative solutions to clients.

Detail your relevant project management experience, focusing on your ability to manage timelines, coordinate resources, and communicate with stakeholders. Use a specific example to highlight your organizational skills and the successful delivery of a project.

Discuss your approach to transparent communication and managing client expectations in such scenarios. Highlight your ability to explore alternative solutions, collaborate with the technical team, and ensure that clients feel supported even when limitations exist.

Express your enthusiasm for the role by discussing NIQ’s commitment to client satisfaction and innovative consumer intelligence solutions. Highlight how the company’s values align with your own and your eagerness to contribute to a talented team that drives growth and creativity.