Job details

Customer Success Manager

Nightfall is seeking a Customer Success Manager to help customers adopt their data leak prevention platform. The ideal candidate will drive product adoption, manage customer relationships, and advise on integrations.

Skills

Strong interpersonal communication
Organizational skills
Customer experience focus
Business acumen
Resourcefulness
Technical communication skills

Responsibilities

Achieve and exceed revenue targets
Manage customer success and ensure customers realize the full value of the Nightfall platform
Develop and deliver a roadmap to success, advising customers to reach business goals
Drive product adoption and ongoing use of Nightfall, while delivering and maintaining customer happiness
Collaborate cross-functionally to drive expansion revenue and manage renewals
Engage with business leaders to identify upsell opportunities
Communicate enhancement opportunities & product feedback
Become an expert on the Nightfall platform and integrations, keeping up with industry trends in data security