Job details

Support Specialist - Data Center Operations (Broadband)

NISC provides technology solutions to utility and broadband companies. We are seeking a Support Specialist to assist our members with billing and data center operations.

Skills

Customer service skills
Analytical skills
Basic Unix commands
Telecom billing knowledge
Attention to detail

Responsibilities

Review and verify files for analysis and processing
Monitor data center processes for billing records
Provide superior customer service via telephone and email
Troubleshoot basic processing errors
Prepare data center reports

Education

Associates Degree in related field or equivalent experience

Benefits

Health insurance
Retirement plans
Professional development opportunities

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By NISC

Founded in 2000, NISC is an information technology company that develops and supports software and hardware for independent telephone companies, electric cooperatives, and other public power entities.NISC is located in Missouri.

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FUNDING

Other

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Information Technology

TEAM SIZE