Operations Executive (Buyer) - Mumbai (Remote)

Designation: Operations Executive : Buyer
Work Location: Remote ( BKC, Mumbai )

Work Timings : 4PM to 1AM

Experience: 1-4 years

Nivoda is looking for a Operations Executive to work for its India office, buying diamonds for our global customers

About Nivoda:

Nivoda is a young and energetic global team headquartered in London with offices in Mumbai, New York, Hong Kong and Amsterdam.  

We are an extremely fast-growing B2B marketplace changing how the global jewelry industry operates. We connect buyers and sellers of jewelry on our online platform and facilitate the most transparent, efficient and cost-effective way to sell and buy jewelry. 

Nivoda has a rapidly growing workforce expanding into new countries with a dynamic, supportive and collaborative culture.

The company's sales have grown over 250% in the last 12 months, and the team has grown from 30 to almost 400 internationally. We are a global team of big thinkers, risk takers and hard workers.

What you'll do:  

Responsibilities include but are not limited to:

• Make sure all customer requests for information related to diamonds on our platform get fulfilled in a timely fashion, in accordance with quality preferences of customers

• Negotiate on prices of diamonds with suppliers as and when required

• Get answers for enquiries from customers

• Communicate with suppliers through the Nivoda platform

• Work closely with India Ops and Customer Relationship teams to interact with customers in case of a quality issue

• Interact with customers and our Customer Relationship team to discuss availability of diamonds and relay quality questions to suppliers

• Work closely with our Supplier Relationships team to maintain positive relationships with all suppliers

• Work closely with our Supplier Relationships team to make sure all suppliers are using the Nivoda platform to communicate and reply to incoming enquiries and orders

• Manage and Request suppliers for all Diamond Holds requested by customers

• Find replacement stones for sold out stones for our customers

What you'll need:

• Excellent verbal and written Communication

• 1-4 years of work experience in any sector 

• Graduate from Top Tier College in any stream with good scores

• Comfortable with MS Office -Word/Excel

What you'll get:

• Dynamic working environment in a extremely fast-growing company

• Work in an international environment

• Ample experience to grow and learn.

• A great company culture.