Job details

Customer Care Representative

Noah Medical is looking for a Customer Care Representative to be the primary point of contact for customer support and service, responsible for order management, product returns, and general customer inquiries. The ideal candidate should have a self-starter attitude, excellent communication skills, and experience in the medical equipment industry.

Skills

Strong multitasking abilities
Excellent verbal and written communication skills
Excellent computer and technology skills (Excel, Word, Outlook, Power Point)
Experience with ERP databases like Salesforce, Oracle, SAP, NetSuite

Responsibilities

Provide positive customer experiences over the phone or through email
Receive and process customer orders through the company ERP system
Process customer complaints into the company CRM system
Create invoices and bill customers for purchases
Process customer returns and issue credits
Maintain business systems for data accuracy
Work closely with the quality department on customer complaints and investigations

Education

Associates Degree

Benefits

Competitive Salary
Comprehensive health insurance including Medical, Dental, and Vision
Equity & Bonus Program
Life Insurance and Disability insurance
Mental health support through medical insurance programs
Learning & Development Opportunities
Paid parental leave

To read the complete job description, please click on the ‘Apply’ button

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CEO of Noah Medical

Jian Zhang

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By Noah Medical

Noah Medical is building the future of medical robotics. Our next generation robotic platform targets early diagnosis and treatment of patients across multiple indications. Based in Silicon Valley and backed by well-known institutional investors, ...

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DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Health Care Products Manufacturing

TEAM SIZE