Nonprofit Partnerships Manager - East Coast

Description

About Resilia

Resilia is a fast growing, venture backed, mission-driven SaaS startup powering a digital transformation in the nonprofit sector. Our mission is to strengthen nonprofit capacity and help grantors scale impact through data-driven technology solutions. Resilia’s three SaaS-based products help nonprofits achieve tax exempt status, build capacity in pursuit of becoming high performing organizations, while enabling corporations and foundations to support nonprofits beyond grant awards. As a company, Resilia was named 2022 Best Tech Startup in New Orleans, Rising Star on the 2020 Forbes Cloud 100 list, VentureBeat's Companies to Watch list and Sevetri Wilson, Resilia’s Founder and CEO, has been recognized in

Inc Magazine's 100 Women Building America's Most Innovative Companies and Pitchbook's top Black Tech Leaders list. The company recently closed a historic Series B raise: the $35 million round will fuel growth and impact for the company’s 15,000+ nonprofit users, and marks the largest single

VC raise ever by a solo Black female-founded tech company. For more information visit resilia.com.

This is a fully remote role that may require occasional travel, including to Resilia’s New York and New Orleans offices for collaborative opportunities such as team retreats and gatherings. #LI-remote

Market Opportunity

Every nonprofit is unique and so are their capacity needs. Yet they find it difficult to access capacity building solutions that meet them where they are. Resilia’s mission is to strengthen and uplift nonprofit organizations by elevating their stories, driving advocacy efforts, and prioritizing those that are underserved through long-term capacity building. We serve nonprofits, foundations, corporations, governments, and other grantmakers, centered on trust-based philanthropy principles and meeting changemakers where they are.

Resilia’s three Software-as-a-Services products are designed with a human touch.

• Nonprofit Formation - Empowers brand-new nonprofits to achieve tax exempt status while enabling annual compliance.
• Nonprofit Platform - Provides capacity building support in fundraising, board management, program management and the collection of data.
• Funder Program - Sponsored by grantmakers (foundations, governments, corporations), nonprofits are able to build mission-facing and back office capacity in a manner that best suits them. Resilia’s Funder Program meets nonprofits where they are through a combination of an online platform, 1:1 nonprofit coaching and peer-to-peer learning.

With a first-to-market solution and a team of builders with extensive startup, nonprofit, and corporate experiences, Resilia is well poised to democratize technology in order to solve some of the social good sector’s biggest legacy challenges, while re-defining the notion of technology for good.

About the role

The Nonprofit Partnerships Manager - East Coast plays a critical role in carrying out Resilia’s mission and strategic goals, acting as a trusted advisor for nonprofit leaders throughout their onboarding experience, and guaranteeing that our customers fully understand and quickly obtain value from our product. As a key owner of our customer relationships, you will create and present content and provide consulting sessions to various customers, who are looking to build their capacity and strengthen their nonprofit. You have hands-on experience in nonprofit operations and are eager to share this with our nonprofit customers.

Our ideal candidate is a service-oriented self-starter with customer-facing/stakeholder-facing experience and nonprofit industry experience. The candidate should have impeccable communication and organizational skills with an eye for detail and process improvement and knowledge in DEI, nonprofit boards, fundraising, or nonprofit financial management. This role is part of the Customer Success Team and reports to the Director of Community Impact. This role presents a unique development opportunity within Resilia by working with customers at various stages in the nonprofit life cycle.

What You Will Do

• Become an expert on Resilia’s programs and the application/approval process to obtain nonprofit status
• Lead consultation sessions and workshops with customers regarding Resilia’s capacity-building resources and program features, especially surrounding board management, development, and topics related to high-performing nonprofit boards.
• Onboard new customers, supporting their nonprofit capacity-building needs, and helping them navigate Resilia’s online programs
• Serve as the primary contact for nonprofit customers onboarding (e.g. introductory calls, product demos, expectations setting, and management)
• Serve as the voice of the customer in collaboration with the Product Development and Engineering teams to ensure that the program technology translates to an exceptional customer experience
• Monitor progress continuously and make detailed scheduled reports on measurable items, such as milestones and deliverables, related to Resilia’s nonprofit users
• Communicate proactively and cross-functionally to encourage, identify problems, create solutions, and implement process improvements
• Other responsibilities as needed

Qualifications

• Minimum of 3 years in an external or client-facing role that required working with various stakeholders (e.g. Program Officers, Program Managers, nonprofit Executive Directors, and nonprofit staff with varied responsibilities)
• Bilingual in Spanish; comfortable conducting customer conversations in English or Spanish
• Advanced knowledge or experience working in the nonprofit, foundation, or government sectors
• Hands-on experience in nonprofit board development and management (building and engaging a nonprofit board) and board governance (bylaws, board structures, committees)
• Passionate about Resilia’s mission and vision
• Excellent written and verbal communication skills,
• Ability to confidently present to various stakeholders including customers, team members, and leadership
• Ability to collaborate and support various stakeholders including those with different backgrounds, life experiences, and expertise
• Self-starter with a high level of intellectual curiosity that executes independently and takes incredible pride in their work
• Excited about working with customers and providing an exceptional support experience

Compensation & Benefits

Why Resilia? Resilia powers the people changing the world.

Resilia is an inclusive and welcoming workplace where our team thrives on collaboration, creativity, innovation, and fun. We are proud to offer competitive salary commensurate with experience and excellent benefits including unlimited PTO, paid parental leave, medical, dental, vision and life insurance, a 401k program, mental health support, a healthcare advocate, short-term disability, and commuter benefits, with potential for equity stake in a fast growing company.

Resilia is an Equal Opportunity Employer and does not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics.