Customer Service Representative, Industrial Store

At Norco, the Customer Service Representative plays a crucial role in ensuring that customers receive top-notch assistance both in-store and over the phone. Responsibilities include greeting customers with enthusiasm, answering inquiries quickly, showcasing knowledge of our product offerings, and processing orders efficiently. This position enhances the overall customer experience which aligns with Norco's commitment to 'Serving You Better.'

To apply for the Customer Service Representative position at Norco, candidates should have at least a high school diploma or equivalent. Excellent communication skills, both verbal and written, along with strong customer service abilities, are essential. Knowledge of industrial products and gases is a plus, and the ability to lift heavy items is important in this role.

The pay range for a Customer Service Representative at Norco varies from $19.00 to $21.00 per hour, depending on experience. This competitive wage reflects Norco's commitment to valuing its employees and ensuring they receive fair compensation for their hard work.

Customer Service Representatives at Norco enjoy a robust benefits package that includes health, vision, and dental insurance, an Employee Stock Ownership Plan (ESOP), a 401(k) with employer matching, tuition reimbursement, and a comprehensive wellness program. These benefits underscore Norco's commitment to the well-being of its employees.

Norco fosters employee growth for Customer Service Representatives through continuous training and a supportive work environment. As part of our commitment to employee development, we offer tuition reimbursement and internal advancement opportunities, allowing employees to take charge of their career trajectories within the company.

The work environment at Norco is dynamic and customer-focused, emphasizing teamwork and collaboration. As a Customer Service Representative, you will be surrounded by supportive colleagues who share a passion for serving others, all within a friendly and professional atmosphere.

Yes, Norco maintains a Drug-Free workplace policy for all employees, including Customer Service Representatives. This commitment helps ensure a safe and productive environment for everyone at our organization.

To effectively handle a difficult customer interaction at Norco, it is important to remain calm and actively listen to the customer's concerns. Acknowledging their issues and expressing a willingness to help can diffuse tension. I would assure them that I will do my utmost to resolve the situation promptly and clearly communicate the steps I will take. This approach aligns with Norco's mission of serving customers better.

I prioritize staying organized by using checklists and digital tools to track pending orders, ensuring that each customer interaction is logged accurately. I also set reminders for follow-ups, which helps in managing multiple orders efficiently and ensuring customers feel valued and attended to.

To familiarize myself with Norco's extensive product lineup, I would dedicate time to studying product catalogs, participating in training sessions, and engaging with colleagues. Additionally, hands-on experience in the store would allow me to learn about each product's specifications and practical applications, which is vital for assisting customers effectively.

Teamwork is essential in the Customer Service Representative role at Norco as it enables us to provide a seamless customer experience. Collaborating with colleagues not only enhances problem-solving capabilities but also promotes a supportive work environment where everyone can share knowledge and improve service delivery.

If I were faced with a question I didn't know the answer to, I would acknowledge the customer's request and assure them I would find the correct information. I would research it promptly, either by consulting product literature or reaching out to a team member with more expertise. Following up later to confirm the customer received accurate information would also demonstrate my commitment to customer service.

In the event of an incorrectly processed order, I would promptly reach out to the customer to apologize for the inconvenience and clarify the issue. I would ensure an accurate replacement order is generated and shipped, keeping the customer informed throughout the process. Providing solutions promptly can help maintain customer trust and satisfaction.

I am motivated by the satisfaction of helping customers and enhancing their experience. Knowing that my efforts contribute to customer loyalty and operational success at Norco inspires me to deliver excellent service consistently.

Ensuring compliance with safety procedures is paramount. I stay vigilant by regularly reviewing company safety protocols and practices. I also actively participate in training sessions and ensure that my work area is organized and hazard-free to promote a safe environment for myself and customers.

Once, I helped a customer locate a specialized product that was out of stock. I proactively contacted suppliers for them and arranged for expedited shipping. The customer appreciated the effort and became a loyal patron afterward. Going above and beyond reinforces Norco’s dedication to exceptional service.

I want to work at Norco because of its strong reputation for quality and customer service. The company’s commitment to employee ownership and community values resonates with my personal beliefs. I am excited about the opportunity to contribute to an organization that truly values its employees and customers.