Member of the Legal Staff - Client Engagement

About Norm Ai

Norm Ai automates compliance processes to make them more efficient, cost-effective, and accurate while ensuring democratic guardrails for AI in autonomous roles. By converting complex regulations into intelligent AI programs, we enable teams to operate with unprecedented speed and precision. We also aim to enable the integration of AI agents into daily life, ensuring that AI-driven business processes adhere to legal and societal norms through adoption of our Regulatory AI agents as oversight.  At Norm Ai, we're committed to aligning AI with public policy, reflecting our society's collective will, and ushering in a new era of regulatory intelligence and societal-AI alignment. In the past 12 months, we’ve raised more than $38 million from top VCs and global institutions. You can find our Vision here:  https://www.norm.ai/post/building-regulatory-ai-agents.

This Role

As a Member of the Legal Staff - Client Engagement, you will serve as an advocate for the Norm Ai platform, a facilitator of client discussions regarding nuanced legal and regulatory topics, and an ambassador for a novel application of Agentic AI in legal and regulatory contexts. You will take on a wide range of responsibilities in pre- and post-sale settings where you will ensure that our clients are successfully working with the Norm Ai platform by helping connect the dots between their regulatory perspective, their business context, and regulatory guidance. You will directly support our Account Executives as they work to close deals, and will help them supercharge their efforts by ensuring that our clients fully understand the impact of our technology. You will meet with clients frequently and are comfortable presenting and engaging in thoughtful, complex, and dynamic discussions regarding legal concepts. Wherever possible, you will seek to go above and beyond to meet their needs and demonstrate the value of Norm Ai - whether that means preparing custom collateral for a meeting, visiting them in-person at their offices or combing through complex documentation in order to map our clients needs during an implementation. You will serve as a key touchpoint between our GTM team, where you will sit, and product teams by surfacing client feedback in an effective and actionable manner. You will help our product team understand the impact of client requests, and will know when to escalate issues or handle them individually. You may be asked to engage in detailed and deep regulatory mapping and translation using Norm Ai internal tooling.  You are a hard worker who is hungry to learn and to move a leading AI company forward. You will also take on strategic projects as and when needed in order to facilitate Norm Ai’s strategic objectives, including working with consultants and law firms who are facilitating our work, working to establish partnerships, and helping Norm Ai tell its story through thoughtful, metrics based, and effective content creation. 

• Be scrappy: Look for any and all opportunities to add value to our clients. Leave no stone unturned and always strive for excellence. 
• Flexible mindset. Take your legal training and apply it to output generated by AI systems. Engage with novel situations on a daily basis with a flexible and open mindset. 
• Confident and compelling. Enter into situations with uncertain outcomes and work to drive success. Navigate highly complex conversations with grace, intelligence, and confidence. 
• Tell our story: Exceptional communication and relationship-building skills, with the ability to articulate complex concepts in a friendly, helpful way.
• Build pitch & collateral: Build compelling demos and collateral, including new assets that are fit to purpose. 
• Drive client success: Partner with our Sales team to help win new business. Partner with our Customer Engagement team during POCs and beyond in order to ensure that our clients succeed with Norm Ai.

• 4+ years of work experience. 
• Juris Doctor from a leading law school. 
• Experience working at a top-tier NYC law firm or at a leading financial services firm in an in-house capacity. 
• Highly independent and comfortable working as an IC. 
• Willingness and humility to serve in a supporting role when needed, and independence and desire to take the lead when needed. 
• This is not a technical role and no prior engineering or similar experience is required.

• Experience working in sales (as a seller, sales engineer, sales consultant) or product (product, customer success). 
• Experience working in compliance (in any role, including non-attorney). 
• Experience working in financial services or insurance (in any role, including non-attorney). 
• Experience with AI or AI powered technologies. 
• Experience at an early-stage venture-backed company.

What Success Looks Like

30 days

You are an expert on the core regulatory frameworks Norm Ai supports. 

You can clearly articulate Norm Ai’s value proposition. 

You can clearly describe and effectively demo Norm Ai’s technology. 

60 days

You can independently take a client through initial demos and feedback sessions. 

You have made meaningful contributions to our product team by surfacing feedback in a thoughtful, effective, and concise manner. 

You deeply understand how our technology works. 

You have helped AEs drive deals to successful closes or meaningfully advanced them. 

90 days

You are able to enter any client conversation, including with no prior exposure to their business or compliance practices, and quickly shape the discussion in a way that benefits both the client and Norm Ai.