Customer Service Representative

• Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life Insurance 
• 17 Accrued Paid Time Off Days Annually
• 7 Paid Holidays + 1 Day of Floating Holiday; 2 Floating Holiday days annually after one year
• Parental Leave & Paid Compassion Leave
• Retirement 401(K) with a company match
• Employment Assistance Program (EAP) via Spring Health
• Mental Wellness Program including six free therapy sessions per year
• Opportunity for career development with our NWC Mentorship Match program
• Physical Wellness Reimbursement Program - $25/month
• Student Loan Contribution Program - $50/month
• Pet Insurance Discount Program

Check out the entire list of benefits Northwest Center has to offer here: http://www.nwcbenefits.com

Essential Duties:

• Ability to operate phone system to answer calls from offsite customers.
• Support customers over the phone and email.
• Successfully operate all technology provided in accordance with training.
• Respond promptly to customers with phone calls and emails.
• Ability to complete tasks with limited supervision.
• Maintain a collaborative and professional relationship with other staff.
• Ability to demonstrate strong interpersonal skills while providing a high level of quality customer service.

Requirements:

• Strong communication skills and a positive, problem-solving attitude.
• High attention to detail and the ability to stay organized while multi-tasking.
• Experience with MS Office (bonus if you have a graphic design or printing background!).