Ambulatory Nurse Care Coordinator, Full-time, Days (Hybrid) - job 1 of 2

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

• This position requires travel between our North region clinics.

The Ambulatory Nurse Care Coordinator reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Ambulatory Nurse Care Coordinator is responsible for providing patient care support services and ensuring high quality of care through education and robust care management coordination services. The Ambulatory Nurse Care Coordinator functions as a liaison between the patient, physician, and clinical support staff and helps the patient understand their medical conditions and health responsibilities.

Responsibilities:

• Serves as a patient advocate in an ambulatory setting and assists in navigating across various care settings.
• Addresses the care coordination needs for high and moderate health risk patients as well as assistance with low-risk or new patients.
• Reviews patient records, registries, reports or other encounter or claims data to identify patients who may require care coordination.
• Assesses, documents and addresses clinical, psychosocial, or financial barriers to effective patient care.
• Consults with multidisciplinary team as appropriate to develop, implement and evaluate care for patients and families specific to the area of expertise.
• Provides effective triage care using in-depth clinical knowledge and skills in area of expertise.
• Provides educational support to patient and family members around medical processes, procedures, treatments, medications, and management of health and wellness.
• Ensures timely continuity of care by proactively outreaching to patients’ post discharge, managing referrals, facilitating transitions of care, and coordinating community resources. Collaborates across the continuum with patients’ care team members. 
• Manages high risk patient cases in order to minimize readmission rates and help reduce the cost of care. Assists in facilitating care coordination for the patient across the care continuum, ensuring that the patient is receiving the highest level of quality care in each setting.  
• Develops care plan that addresses patient’s overall health, including health goals with a plan that is in line with patient’s choices and values. Informs patients regarding access to general preventative care practices. Support patient activation of care plan.   
• Reviews and maintains patient health information including medical records and other pertinent information that informs provider and care team members about patient’s health and progress of care outcomes.
• Monitors quality of care, as well as patient and physician satisfaction, through follow-up discussions and assessments. Participates in continuous quality, performance, and improvement initiatives to ensure the improvement of care coordination.
• Provide after regular business hours on-call support for urgent care coordination issues.    
• Performs other related duties as directed or required.

Required:

• Current license as a Registered Nurse - State of Illinois Professional Nurse.
• Bachelor of Nursing Degree (BSN) with three to five years of relevant clinical experience or BSN required within two years of hire.
• 3 years of experience (5 years preferred) working with chronic conditions, evidence-based medicine, care coordination, care management, and psychosocial and behavioral factors affecting health outcomes. 
• Willingness to travel (some travel may be required).

Preferred:

• 3 years of experience in Care Management or Care Coordination
• Case Management certification preferred or willingness to complete upon meeting eligibility criteria.
• Experience with ambulatory operation and ambulatory nursing care.
• Experience with process improvement.

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.