At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?
**Bronzeville clinic projected to open September 2025
The Resource Coordinator, Rehab Services (RC) reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
The Rehab Services RC assumes a primary role in the supervision, development and implementation of department-related initiatives, and demonstrates team building skills to facilitate team engagement and growth.
This position includes direct patient care, mentoring, participation on appropriate committees and departmental process improvement initiatives.
Serves as a role model for all therapists and clinical interns in all aspects of professional, clinical, communication, education and leadership activities.
Collaborates with RS leadership to advance quality strategies, ensure a professional work environment, facilitate timeliness of services, and enhance patient satisfaction.
The RC places the needs of the patient and other customers as top priority and demonstrates the skills necessary to meet and exceed expectations.
Must possess a high degree of energy, resourcefulness, and reliability, as well as exhibit excellent interpersonal skills and professional manner. Must be able to maintain a good rapport with physicians, fellow employees in Rehabilitative Services, other departments, and the community. Must be able to supervise employees in a fair, objective, and tactful manner.
Responsibilities:
Patient Safety.
Maintains knowledge of NM and department/location specific policies and procedures concerning precautions, codes, conditions, warnings, and general safety.
Professional Development
Identifies personal professional strengths and weaknesses and assumes responsibility for professional growth. Participates in internal and external continuing education opportunities that are specific to clinical program focus and goals. Independently schedules, organizes, and carries out staff meetings evidenced by documented agendas/minutes. Holds staff accountable for all pertinent information.
Performance Improvement
Contributes to opportunities and processes for continuous improvement. Participates in committee and/or PI teams. Communicates suggestions related to opportunities for improvement while maintaining positive relations with all customers. Participates in the planning, organization, and implementation of therapy services to reduce costs, streamline work processes, improve, and grow services we provide.
Communication
Communicates effectively, both verbally and non-verbally, with all individuals at levels appropriate to their age, cognitive status, and language abilities. Creates a culture of respectful communication by listening, asking for team member input, and demonstrating open and honest conversation, approachability, and timely acknowledgement of individual and team contributions. Works to develop and maintain physician relations through phone communication, shadowing, marketing visits, and rounds/surgery observation. Facilitates interdepartmental/interdisciplinary communication.
Instruction & Supervision
Participates in the fieldwork education process by establishing a supportive environment that facilitates the pursuits of learning. Supervises, mentors and provides education/instruction to facilitate professional growth of other associates, including technicians and para-professional staff, respecting diverse opinions and styles. Educates and provides consultation to consumers and the public regarding the roles of the therapist and therapist assistant, as well as prevention and wellness services, including screenings and health promotion.
Direct Patient Care: Evaluations & Treatment
Performs all functions of a staff Physical Therapist, Occupational Therapist, or Speech Language Pathologist at an advanced/expert level and meets all requirements of that position.
Required:
Preferred:
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
If we offer you a job, we will perform a background check that includes a review of any criminal convictions. A conviction does not disqualify you from employment at Northwestern Medicine. We consider this on a case-by-case basis and follow all state and federal guidelines.
Benefits
We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.
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Northwestern Medicine is the collaboration between Northwestern Memorial HealthCare and Northwestern University Feinberg School of Medicine. The entities involved in Northwestern Medicine remain separate organizations. Northwestern Medicine is a t...
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