Customer Retention & Growth Agent (Online Gaming Sportsbook & Casino)

Join Novibet as a Customer Retention & Growth Agent and Drive Global Growth!

Are you ready to take on a key role in a dynamic, fast-growing company? If you have a passion for customer service and thrive in a fast-paced environment, this could be the right opportunity for you.

Who We Are

Founded in 2010, Novibet is a leading GameTech company with a strong international presence. We operate in diverse markets, including Greece, Cyprus, Ireland, Canada, Brazil, Mexico, Chile, Ecuador, Finland, Italy, and New Zealand. With offices in Greece, Malta and Brazil,  our mission is to deliver unparalleled sports betting and online gaming experiences to our rapidly expanding customer base.

Why Novibet

At Novibet, we are proud to be certified as a Great Place to Work, consecutively since 2021, reflecting our commitment to developing a positive, inclusive, and supportive work environment. Join us, and you will be part of a team of over 1,000 people worldwide that values collaboration, innovation, and personal growth.

What We are looking for

As a Customer Retention and Growth Agent at Novibet, your main focus will be informing customers about the company’s latest offers and promotions. You'll engage with existing customers via phone and email, ensuring they’re aware of special deals and bonuses to enhance their betting experience.

What you will work on

• Contact existing customers in order to reactivate their accounts
• Promote special offers and tailor made campaigns based on their preferences
• Anticipate the needs of clients and address them accordingly
• Develop strong customer relationships and enhance engagement
• Implement customer retention strategies to increase business loyalty
• Collaborating with CRM team and other departments to ensure high level campaign results
• Update the customer database for targeted marketing activities
• Improve customers satisfaction practices based on clients feedback

What you bring

• Prior experience in a similar role in sales or customer care
• Solid academic background
• Good understanding of online gaming products
• Professional fluency in both Greek and English
• Computer literacy
• Excellent communication and interpersonal skills
• Result-driven and customer-centric personality
• Flexibility to work on shift rotation

What we offer

We truly value our people at Novibet! Within our vibrant, dynamic, and fast-paced environment, we encourage everyone to reach their full potential while enjoying every step of the journey. Here’s how we make that happen:

• 💰Competitive Compensation: Attractive salary and bonus scheme
• 🧑‍⚕️Health insurance:  Group health & medical insurance package
• 💻Top-Notch Equipment: All the tools you need for your role
• 🚀Career Growth: Focused career development, performance management, and training opportunities
• 🚗Alternative Transportation: Shuttle buses & Carpooling options
• 🌍Inclusive Environment: A welcoming, international, and multicultural team
• 🎉Engaging Activities: Exciting events, sports, and team-building activities

At Novibet we value diversity and are committed to an inclusive and equitable workplace. All decisions regarding recruitment, hiring, promotion, compensation, employee training and development, and all other terms and conditions of employment, are made without regard to race, religious beliefs, color, gender identity, sexual orientation, marital status, disability or chronic disease, age, ancestry or place of origin.