Service Delivery Representative (Night Shift)

NQC is a successful and growing software company specialising in supply chain risk management platforms. We’re in the ‘Tech for Good’ space, providing online web platforms which are in use by some of the largest organisations across a number of industries including the UK Government and the Automotive industry.

Based in central Manchester, NQC offers a supportive working atmosphere within a diverse team of people. We work on a hybrid model and regularly meet up outside of the office for team socials and company events. This is an opportunity to work on globally recognised technology solutions used by major brands throughout the world and become part of an exciting long term plan for sustainability, and a better future.

About your new role

As part of our exciting growth journey, our team is on the lookout for a Japanese and Mandarin-speaking Service Delivery Representative to join us on a permanent, remote basis. The primary function of the role is to support suppliers using NQC’s platforms and services.

Key Responsibilities

The Service Delivery Representative will be required to undertake the following responsibilities as part of their day to day activities:

• Provide professional support to NQC Ltd external users. 
• Ensure that all inbound enquiries through web chats and phone calls from platform users are handled professionally and in a timely manner.
• Working collaboratively with cross functional teams to support clients and suppliers with queries that have been dealt within the Service Delivery department.
• Manage your schedule with the wider team to avoid interruption of user support.
• Follow established workflows and processes for handling user inquiries.

To be successful for this role, you will ideally meet these requirements:

• Fluency in Mandarin and Japanese, both written and verbally.
• Knowledge of and experience in a support centre or customer contact centre.
• IT literacy, competent in the use of MS Office/G Suite applications, and a willingness to learn bespoke NQC systems.
• Effective interpersonal skills, with the ability to develop good working relationships with people at all levels.
• Effective time management and organisation.
• The core hours for this position will be a night shift of either 00:00 - 08:00 or 01:00 - 09:00.

Key Competencies

• Is consistently motivated, committed and able to perform duties in all situations.
• Communicates and receives ideas, views and information to achieve understanding.
• Champions NQC’s values and consistently acts in a principled, open and conscientious manner, challenging unacceptable behaviour.
• Plans and prioritises activities and resources to maximise performance and minimise errors. 
• Thinks creatively and embraces opportunities for change. 
• Works collaboratively with cross-functional teams and acts as a team player while supporting colleagues.

• Competitive salary package.

• 25 days holiday excluding bank holidays (to be provided as additional days for use throughout the year).
• Fully-remote working.
• Learning and Development support with Udemy Business.
• Health Cash Plan.
• 24/7 Access to a Virtual GP.
• Life Assurance (4 x Salary after 6 months tenure).
• Regular company socials and events.
• YuLife - employee benefits and discounts platform.