Onsite Support - Bataan

• Monitor cases in Ticketing tool queues.
• Receive P4 Incidents, Work Orders or “Task Tickets” in Helpmate.
• Acknowledge and reach out to requester.
• Look into the reported issue/approved work order and address it within agreed SLA’s.
• Update Log notes in ticketing tool.
• Resolve ticket after selecting relevant resolution categories in ticketing tool.
• Incidents and work orders might involve:
• Troubleshooting issues related to Hardware, OS, Standard Office Suite and Browsers.
• Hardware support to Desktops, Laptops, Thin Clients. First level support to Printers, Scanners and Multi-Function Devices.
• Installations, Movement, Transfer, surrender of Desktops/Laptops/ Thin Client, Printers, Scanners, MFP’s and mobile devices like iPads etc.
• Installation of end points to be done as per organization Hardening guidelines through MDT setup.
• Installation, Transfer and removal of business specific applications and their upgrades.

Qualification:

• Candidate must possess at least a Bachelor's/College Degree , Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
• Strong domain knowledge and technical orientation.
• Knowledge of network and server devices

Soft Skills:

• Customer Service and Problem-Solving attitude.
• Good communications skills in English and local Language.
• Should be able to deliver on tight timelines.

Job Type: Full-time

Schedule:

• Rotational shift