Customer Service Associate - Hiring Now

Req ID: 56611 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now... We are currently seeking a Customer Service Associate to join our team in Wichita, Kansas (US-KS), United States (US). This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits. Pay for this role is $15.50hr Basic Qualifications: • 1 year experience in an office environment • 1 year experience using a computer with Microsoft Windows PC applications • 6 Months of Work from home enciroment • High school diploma or GED Preferences. Responsibilities: • Previous insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from members inquiring about payments, policy information, or claims • Designated quiet area to complete calls while working from home • Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers. • Ensuring customer satisfaction and strive to meet service standards. • A typical day will likely involve fielding between 75 to 100 calls. • Communicating effectively and professionally with both internal and external customers to resolve questions and issues. • Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team. • Collaborating with management or other team members as appropriate to proactively address service issues and concerns. • 6+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product. • 6+ months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting. New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process • ** All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material. Must Pass Drug screen Must Pass a background check with Education check and employment verification check. Required schedule availability for this position is Monday-Friday 7:00 am ct to 7:00 pm (Central Time), Saturday mornings (rotating) 8:00 am to 12:00 pm (Central Time) could also be required #INDBPO #LI-MIWS About NTT DATA Services NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100. NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team. Benefits: Retirement / Pension Plans Skills: Annuities, Authentication, Automation, Business Processes, Business Services, Call Centers, Cellular Telephone, Cloud Computing, Communication Skills, Computer Skills, Consulting, Customer Satisfaction, Customer Support/Service, Detail Oriented, Genetics, High School Diploma, Insurance, International Business, Life Insurance, Microsoft Windows Operating System, Presentation/Verbal Skills, Problem Solving Skills, Resolve Customer Issues, Technical Support, Work From Home About the Company: NTT DATA NTT DATA means Business NTT DATA is your Innovation Partner anywhere around the world. With business operations in more than 50 countries, we put emphasis on long-term commitment and combine global reach and local intimacy to provide premier professional services from consulting, system development, business process and IT outsourcing, to cloud-based solutions. NTT DATA Americas' Strategic Staffing group provides our clients with top notch technical talent to augment their core IT staff. Our approach is customer centric, partnering to assist you in achieving your strategic goals and IT initiatives. We get to know your company’s culture and the type of technical staff that thrive within your organization. We understand your specific technical and business requirements, timing, and budget. • NTT DATA is part of the NTT Group – a Fortune 31 Global IT & Telecom services company. • NTT Group one of the largest Telecommunications Companies in the world. • NTT DATA is ranked in the top 10 largest global IT services provider in the world. Collectively, the integrated company generates $16B in annual revenues with over 130,000 employees across 50 countries Visit www.nttdata.com/americas to learn how our consultants, projects, managed services, and outsourcing engagements deliver value for a range of businesses and government agencies. Company Size: 10,000 employees or more Industry: Management Consulting Services Founded: 1967 Website: http://americas.nttdata.com/Careers/Careers.aspx