Accounts Receivable Customer Support Representative

Nursa is a healthcare platform that directly addresses the severe staffing challenges confronting the U.S. healthcare system by connecting qualified registered nurses (RNs), licensed practical nurses (LPNs), and certified nursing assistants (CNAs) seeking flexible work with facilities in need of help. Founded in 2019, we are a rapidly expanding venture-backed startup whose mission is to put a nurse at the bedside of every patient in need. With your help, we will be able to enrich the lives of nurses and be a valued partner in delivering effective, compassionate patient care in every market we serve.

Role overview: 

Nursa Inc. is currently seeking a Customer Service Representative within our Accounts Receivable team based in Murray Utah. This role will primarily focus on applying payments accurately from customers, responding to questions and requests in a timely manner, generating weekly reports,  and using professional judgment in serving Nursa’s customers. Accounts Receivable Customer Service Representative will be an essential part of Nursa’s finance team in following industry and company best practices. 

Responsibilities:

• Apply payments from customers on a daily basis

• Research and resolve all invoice and payment discrepancies

• Communicate directly with customers (generally via email, and occasionally by phone) regarding invoices, payments, and collections efforts

• Assist in the preparation of weekly reports

• Meets regularly with Manager to review status of A/R, special projects, and problematic or unusual accounts

• Other duties as assigned to support the Accounts Receivable and Finance department

Qualifications: 

• Previous customer service experience preferred

• High collaborative IQ

• Ability to learn new programs (NetSuite, SalesForce Service Cloud, etc.)

• Self-motivated, initiative, and prioritization skills

• Excellent professional written and verbal communication skills

• Excellent organizational skills

What you get in return:

• Opportunity to revolutionize healthcare industry and build both relationships and teams that make a tangible impact 

• We empower team members to act intelligently and be owners, believing that execution is everything, and have designed a learning-focused environment where you get ongoing support and regular feedback to help you grow

• An opportunity to join an international team with a work culture that is based on trust, flexibility, and curiosity

• Competitive salary and benefits

Closing:

Nursa is an equal opportunity employer. We aim to build a workforce of individuals from different backgrounds, with different abilities, identities, and mindsets. Even if you do not meet all of the qualifications listed above, we encourage you to apply!