IT Support Associate

Nursa is a healthcare platform that directly addresses the severe staffing challenges confronting the U.S. healthcare system by connecting qualified registered nurses (RNs), licensed practical nurses (LPNs), and certified nursing assistants (CNAs) seeking flexible work with facilities in need of help. Founded in 2019, we are a rapidly expanding venture backed startup whose mission is to put a nurse at the bedside of every patient in need. With your help, we will be able to enrich the lives of nurses and be a valued partner in delivering effective, compassionate patient care in every market we serve.

Role overview

Are you a recent graduate in the Salt Lake City area looking to jump-start your career in information technology? Nursa has an opportunity for you! We are seeking a motivated and tech-savvy IT Support Associate to join our IT department. You will learn the ins and outs of IT, from providing excellent customer support to our employees while on the helpdesk to problem-solving hardware and software issues on the fly. This position requires a minimum of four days per week in-office.

Responsibilities

• Troubleshoot common software and hardware issues.

• Track resolution and status of issues in IT support ticketing system.

• Provide excellent internal customer service as helpdesk support.

• Communicate well with teammates, peers, and coworkers in other departments. Ask for help when needed.

• Support senior members of IT team in special projects as requested.

• Document common issues. Create runbooks and knowledge base articles.

Qualifications

• Basic technology knowledge

• Strong communication skills

• Adaptability to frequent change and occasional high-stress situations

• Customer service orientation

• Passion for learning: we want someone hungry for IT experience!

• Confidence in dealing with ambiguous situations a plus

• Must come onsite to our Murray, UT HQ

What you get in return

• Opportunity to revolutionize healthcare industry and build both relationships and teams that make a tangible impact

• We empower team members to act intelligently and be owners, believing that execution is everything, and have designed a learning-focused environment where you get ongoing support and regular feedback to help you grow

• An opportunity to join an international team with a work culture that is based on trust, flexibility, and curiosity

Closing

Nursa is an equal opportunity employer. We aim to build a workforce of individuals from different backgrounds, with different abilities, identities, and mindsets. Even if you do not meet all of the qualifications listed above, we encourage you to apply!