Customer Support Agent

Skills

• Extensive working knowledge of Access Control Systems, Network, or Low Voltage
• Problem-solving skills and ability to breakdown complex topics
• Experience with Zendesk, Salesforce, and/or other tools
• Excellent oral and written communication skills
• High level of intuition and ability to prioritize tasks independently
• Strong attention to detail and organization
• Confidence in working with data and data analysis
• Experience working with high-profile accounts

Responsibilities

• Providing timely and effective customer support through various communication channels
• Creating and managing a knowledge base for troubleshooting
• Identifying and resolving hardware or software/platform issues
• Collaborating across teams for issue resolution and product enhancement
• Monitoring stakeholder experience and providing feedback
• Continuously improving support experience and processes
• Participating in emergency support rotations

Education

• Bachelor's degree in business, communication, or related field preferred

Benefits