$500 Sign On Bonus (External Candidates Only)
Title: Medical Practice Patient Representative (Clerical Assistant) - NHMP Norwalk Neurosurgery - Norwalk, CT. Full Time/40 hours per week, 8 hour shifts 7:45am - 5:15pm, Monday-Friday.
Summary: Receives patients and others, schedules appointments, and gives accurate information to callers. Coordinates front desk operations to ensure smooth flowing operations and accurate entry of patient data. Responsible for performing a wide variety of clerical duties for administrators and clinical staff.
Responsibilities:
1. Maintains reception area while ensuring all patients are greeted and check in/out in an accurate and timely manner. Upon check in, verify all patient demographics and insurance to ensure accuracy, scan all appropriate documents including ID, insurance cards and required forms.
2. Verifies all patients insurances online or via the phone and collects copays and co-insurances.
3. Post charges and copayments. Enter information on spreadsheet once balanced.
4. Provides necessary forms for completion and signatures, reviews for accuracy and notifies the clinical staff when the patient is ready.
5. Schedule patient appointments and necessary procedures. Maintain schedule and revise for cancellations. Confirm next day appointments. Receive authorizations and complete all required hospital forms.
6. Pull charts for nurses to prepare for patient visits. Process medical record requests.
7. Assist Physicians by returning calls per physicians request to patients, updating and maintaining physician schedule, and calling patients with test results when requested.
8. Complete and review disability and workman's compensation forms and obtain physician signature.
9. Maintain filing, charting, faxing and all other clerical functions needed for this office.
10. All mainlining functions including sending new patient welcome packets the day initial appointment is made.
11. Maintain and Model REACH Values (Respect, Excellence, Accountability, Compassion, Honor)
12. Demonstrates regular, reliable and predictable attendance
13. Maintain and Model Nuvance Health Foundational Values (Personal, Imaginative, Agile, Connected).
14. Performs other duties as required.
Other Information:
Education Required: High School Diploma/GED • 1 year customer related experience required • Preferred: 1+ years of healthcare experience
Salary Range: $18.92 - $30.44 hourly (Pay per years of relative experience)
EOE, including disability/vets.
Nuvance Health has a network of convenient hospital and outpatient locations — Danbury Hospital, New Milford Hospital, Norwalk Hospital and Sharon Hospital in Connecticut, and Northern Dutchess Hospital, Putnam Hospital Center and Vassar Brothers Medical Center in New York — plus multiple primary and specialty care physician practices locations, including The Heart Center, a leading provider of cardiology care, and two urgent care offices. Non-acute care is offered through various affiliates, including the Thompson House for rehabilitation and skilled nursing services, and the Home Care organizations.
We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact Human Resources at 203-739-7330 (for reasonable accommodation requests only). Please provide all information requested to assure that you are considered for current or future opportunities.
Provides advanced level clerical and administrative support and coordinates the patient care activities for physician practice operations. Patient Advocate B performs the responsibilities of Patient Advocate A in addition to the accountabilities listed below.
Responsibilities:
1. Coordinates and schedules appointments and obtains authorizations for testing, referrals, surgical procedures, hospital procedures, hospital admissions.
2. Reconciles money and financial reports for daily office deposit.
3. Expected to be cross-trained and provide back-up for check in/out staff.
4. Coordinates and maintains physician schedules including, but not limited to, meetings, teaching, inpatient rounding.
5. Maintains and orders office supplies for efficiency of operation while ensuring budgetary controls.
6. Participates in the reengineering of workflows and process improvements throughout the practice to meet the requirements of programs such as Patient Centereed Medical Home and Meaningful Use.
7. Completes audits and assists with tracking and reporting of information as needed.
8. Acts as a super user for telephone and/or scheduling systems.
9. Presents a professional appearance and imagine.
10. Fulfills all compliance responsibilities related to the position.
11. Performs other duties as assigned.
Other Information:
Required: MS Outlook, MS Excel, Data Entry, Excellent Communication Skills (verbal and written).
Minimum Experience: one year
Desired: Practice Management System experience, Medical Office experience, Hospital Scheduling.
Working Conditions:
Manual: Some manual skills/motor coord & finger dexterity
Occupational: Little or no potential for occupational risk
Physical Effort: Medium to Heavy effort. May exert up to 35 lbs. force
Physical Environment: Generally pleasant working conditions
Company: Nuvance Health Med Practice CT
Org Unit: 644
Department: Neurosurgery
Exempt: No
Salary Range: $16.50 - $30.44 Hourly
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