Account Manager - Account Support

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.

Nuvei (Nasdaq: NVEI) (TSX: NVEI) is bringing payments up to speed. Our future-proof technology allows businesses to accept cutting-edge payment options, optimize new revenue streams, and get the most out of their stack. We believe in turning payment barriers into accelerants, propelling businesses forward with tailored solutions. With a single integration and advanced customization tools, Nuvei delivers unsurpassed flexibility that enables businesses to adapt quickly and enter new markets seamlessly.

At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey!

Your Mission

As Account Manager (Small and Medium business) you will be leading and accountable for all the operational related aspects to portfolio of large and medium size merchants. Through constant customer engagement, products, and services enablement, managing multiple tasks and project management, onboarding of new entities and supporting the expansion of existing and future merchant businesses. The Account Manager will act as the primary lead and main operational focal point between Nuvei valuated merchants and cross internal functions to deliver high and efficient quality service.

Responsibilities

• Accountable for own portfolio of small and medium-size merchants.
• Maintain highest standard of quality and quantity of responses on all merchants’ operation-related topics and aspects.
• Collaborating closely with multiple Nuvei departments with the objective to ensure smooth and efficient delivery: coordinate operations in domains such as technology, risk, and finance.
• Leading the integration process and onboarding new merchants to Nuvei platform.
• Responsible for expanding existing merchants’ activities into new territories, new products, and services.
• Work as an integral part of a high-performing account management team to deliver new opportunities.
• Ability to manage projects and tasks for accurate delivery and deliver high-quality customer service.

• Experience in a business support /operational management/ account management role in financial services, payment card services
• Excellent communication skills and customer focus.
• Technical knowledge of the payment ecosystem is highly preferred.
• Problem solving, investigative and multi-tasking skills with highest attention to detail.
• Comfortable liaising with customers.
• Previous experience with CRM is preferrable. Salesforce specific background is an advantage.
• Ability to adapt to a regularly changing environment.
• Ability to work well under pressure.
• Excellent organization skills and ability to meet deadlines.
• Self-motivated, independent, pro-active and team player.
• Innovative, energetic, and enthusiastic.
• Excellent written and verbal English.
• B.A in a relevant field.

• 2.5 additional days of annual leave a quarter, if the company hits quarterly targets.
• A challenging job in a fast-developing, international company.
• A friendly work environment where you can thrive and develop your skills.
• Career advancement possibilities.
• Competitive remuneration package.
• Nuvei offers a wide variety of additional benefits which include Additional Health insurance incl. Dentist, Sport card, Food vouchers, Employee discounts card, Seminars and conference tickets, Playroom, and many other additional perks.

Please send your resume in English.

Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you.