Desktop Support Technician (Systems Analyst (EDP)), Enterprise Infrastructure

About NYC Health + Hospitals Empower Every New Yorker — Without Exception — to Live the Healthiest Life Possible... NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city’s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible. At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons. Job Description Desktop Support Technician responsible for the installation and maintenance of all IT related equipment as it pertains to Computers, Scanners, Label Printers, Medication Carts, WOW’s and all peripherals involved. Duties & Responsibilities • Providing a single point of contact for end-user’s assistance to receive technical support for desktops, printers, scanners, devices and equipment. • Responsible for day to day technical support and timely resolution of end-user’s desktop related issues, incident tickets and optimal restoration solution provided to end-users. • Providing direct, over the phone or remote troubleshooting of end-user desktop, equipment, application, device communication and connectivity issues in a timely fashion. • Imaging, Installing, diagnosing, repairing, maintaining, and upgrading desktop, devices, equipment, software applications and operating system. • Support all hardware and software Add, Change, Move, Install, Imaging, Upgrade of desktops, printers, scanners, devices, equipment and ensure optimal performance of the end-user workstations. • Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. • Familiarizing and assisting with end-users on basic software, hardware and peripheral device operation and use. • Works with vendor support contacts to resolve technical issues within the desktop environment. • Accurately and promptly record incident/issue and service request ticket work logs and service restoration activities in the incident management system with the date, time and restoration activities summaries. • Developing in-depth skills and technical knowledge of each system and sub-systems in current and new technologies. • Maintains adequate and industry awareness of knowledge of operating systems and application software used to provide a high level of support. Minimum Qualifications • A Baccalaureate Degree in relevant field from an accredited college or university; and, • One year of experience in a business, government, hospital, educational institution or non-profit organization in analysis, development and implementation of systems, methods and procedures, management information development and data coordination. Familiarity with EDP applications and data processing programs; or, • A Masters Degree in Management, Business Administration, Hospital Administration Management, Public Administration, Accounting or relevant field from an accredited college or university; or, • A satisfactory combination of education, training and experience. Department Preferences Knowledge, Skills, Abilities And Other Requirements Imaging, Installing, diagnosing, repairing, maintaining, and upgrading desktop, devices, equipment, software applications and operating system Knowledge of Window 10 & 11, Microsoft Office, ServiceNow How To Apply If you wish to apply for this position, please apply online by clicking the "Apply Now" button. If applying online, please include your cover letter in the same file attachment with your uploaded resume. NYC Health and Hospitals offers a competitive benefits package that includes: • Comprehensive Health Benefits for employees hired to work 20+ hrs. per week • Retirement Savings and Pension Plans • Loan Forgiveness Programs for eligible employees • Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts • College tuition discounts and professional development opportunities • Multiple employee discounts programs Note: Candidates selected for a position are required to come to NYC as part of their onboarding