Multimedia Producer

About NYC Health + HospitalsLincoln Medical and Mental Health Center is one of New York City’s premier acute care hospitals. Located in Downtown Bronx, Lincoln is a teaching hospital renowned for its Centers of Excellence, and a recognized industry leader in the implementation of state-of-the art medical technology and best practices. Our team of highly trained and caring medical professionals is dedicated to providing the highest quality health care that is safe, compassionate, culturally competent and patient-centered. Comprehensive services are offered in three major primary care areas: Medicine, Pediatrics, and Women’s Health in addition to more than eighty (80) specialty services. At Lincoln, the safety and comfort of our patients is our number one priority.At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.Visit us at www.nyc.gov/html/hhc/lincoln .Job DescriptionJob DescriptionProvide technical support in resolving issues and performing activities dealing with audio/video systems, and other EITS service delivery matters including auditorium and conference room IT desktop-related incidents. Responsible for the management of audioconferencing, videoconferencing, auditorium presentations, conference room scheduling, setup and coordination. Also maintaining and configuring all AV equipment and App Space applications.General Tasks And Responsibilities Will IncludeProvide technical support in resolving issues and performing activities dealing with audio/video systems, and other conference room desktop-related issuesResponsible for helping image creation/modification (SCCM)Technical understanding of Active Directory, DNS, and TCP/IP protocols.Responsible for App Space Digital Signage Cloud-based integration as well as onsite Hardware / Monitors for Deployment.Responsible for Cisco VC / WebEx end-user assistance & integration on-site.Support the Auditorium and all Conference Spaces. Work with Vendors or other EITS Teams to integrate and manage technology.Technical understanding of Crestron Control Systems, integrated Conference Room Spaces, Cisco WebEx integration and software Applications, Cisco Video Conference Codecs & All in one Cisco Systems.Responsible for maintaining ticket status and resolution information in the H+H ticketing system/database. Along with any Audio-Visual related Tickets.Responsible for Large & Small Events and will regularly work with VIP Customers and assist how ever needed.Responsible software implementation and help modifications, testing, creation of support documentation, deployment, and providing deployment statistics to stakeholders.Will regularly perform software upgrades and configuration enhancements as per Workplace Computing standard operation proceduresWill regularly manage multiple troubleshooting tasks simultaneously while maintaining the quality of resultsSupport all hardware and software Add, Change, Move, Install, Imaging, and Upgrade of desktops, printers, scanners, devices, and equipment including audiovisual, and ensure optimal performance of the end-user workstationsMinimizes client service interruptions through early identification and resolution of problems. Analyzes monitoring and maintenance data and implements changes as required to achieve optimum performance.Extensive interfacing, collaboration, and coordination of efforts with vendors and other service lines within the corporation also escalate if need bePerforms system analysis of workstation systems to research and remediate issuesGood written and verbal communication skillsPerforms Other Duties As Assigned/requiredPerform and maintain hardware and software inventor based on H+H policiesMinimum Qualifications• Bachelor’s degree from an accredited college or university in Film, Video Production, Communications or a related discipline; and• Two (2) years of photography and video production experience.How To ApplyIf you wish to apply for this position, please apply online by clicking the "Apply Now" button or forward your resume, noting the above Job ID #, to:Lincoln Medical & Mental Health CenterHuman Resources Department234 Eugenio Maria De Hostos Blvd, (East 149th Street),2nd Floor, AnnexBronx, NY 10451Attn: Recruitment UnitNYC Health and Hospitals offers a competitive benefits package that includes:• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week• Retirement Savings and Pension Plans• Loan Forgiveness Programs for eligible employees• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts• College tuition discounts and professional development opportunities• Multiple employee discounts programs