OAG - Child Support | Programmer I-II | 23-1024

GENERAL DESCRIPTION
The Office of the Attorney General is a dynamic organization with over 4,000 employees throughout the State of Texas. Our agency provides exemplary legal representation for every arm of the State, fights human trafficking, helps victims of crime, protects our constituents, and runs the most effective Medicaid Fraud Control and Child Support Enforcement programs.

Are you a technology enthusiast with a passion for problem-solving and a thirst for innovation? Are you ready to dive into the world of ServiceNow and unlock the endless possibilities it offers? We have the perfect opportunity for an entry-level ServiceNow Developer with our Chief Digital Office (CDO). At the OAG, we believe in fostering a culture of continuous learning and growth. We are seeking talented, entry-level programmers to join our vibrant team of ServiceNow Developers. As a ServiceNow Developer, you'll be at the forefront of revolutionizing the way organizations manage their workflows and enhance their productivity. If you're eager to make a meaningful impact and embark on an exciting journey, then this is the role for you!

The OAG is committed to providing innovative, modern, and value-driven IT services to the agency. We believe that having talented people in the right place while effectively utilizing new tools and technologies enables us to empower the agency to best serve the people of Texas. OAG employees enjoy excellent benefits along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.
ESSENTIAL POSITION FUNCTIONS
This role will embrace a world of innovation and utilize ServiceNow. They will assist in the design, development, and implementation of ServiceNow applications and solutions; collaborate with senior developers to translate business requirements into technical specifications; develop and configure workflows, forms, and reports in the ServiceNow platform; and conduct testing and quality assurance to ensure optimal performance and reliability.
This role will be responsible for learning how to customize, develop, and use the ServiceNow application. They will customize ServiceNow applications to meet specific business needs and requirements; work closely with stakeholders to gather feedback and identify areas of improvement; implement enhancements to gather feedback and identify areas for improvement; and continuously explore new features and functionalities offered on the ServiceNow platform.
This role will learn incident resolution and support in ServiceNow. They will provide support and troubleshooting assistance for ServiceNow applications; identify and resolve issues promptly, ensuring minimal disruption to business operations; collaborate with cross-functional teams to investigate and resolve system incidents; and document resolutions and maintain an organized knowledge base.
Performs related work as assigned
Maintains relevant knowledge necessary to perform essential job functions
Attends work regularly in compliance with agreed-upon work schedule. Telework schedules are permitted for employees based on the agency’s approved Telework Plan (if schedule does not adversely affect operations and service levels, and standard hours of operation are maintained).
Ensures security and confidentiality of sensitive and/or protected information
Complies with all agency policies and procedures, including those pertaining to ethics and integrity

Qualifications - External

MINIMUM QUALIFICATIONS
Programmer I
Education: Graduation from high school or equivalent
One year of experience with programming concepts and experience with programming languages, such as JavaScript or Java; Bachelor's degree from an accredited college or university may substitute years of experience.
Prior knowledge or rudimentary exposure to programming concepts and experience with languages, such as JavaScript or Java
Prior knowledge or exposure to web development technologies, like HTML, CSS, and JavaScript
Skill or willingness to learn new technologies, processes, and coding languages
Skill in problem solving, in critical thinking, in programming, in the use of hardware and software, and in modifying or developing software for applications
Skill in handling multiple tasks, prioritizing, and meeting deadlines
Skill in effective communication
Skill in exercising sound judgment and effective decision making
Ability to demonstrate and act upon a passion for digital transformation and drive to make a difference as a public servant working high priority projects and work under the Chief Digital Office
Ability and willingness to learn and adapt to new technologies and tools
Ability to receive and respond positively to constructive feedback
Ability to work cooperatively with others in a professional environment
Ability to work in person at an OAG work location, if needed
Ability to arrange for personal transportation for business-related travel, if needed
Ability to work more than 40 hours as needed and in compliance with the FLSA
Ability to lift and relocate 10 lbs.
Ability to travel up to 5%
Programmer II – All of the above, plus:
An additional year of full-time experience: coding, developing, or programming experience, ideally in the ServiceNow platform or with adjacent technologies
PREFERRED QUALIFICATIONS
Bachelor's degree from an accredited college or university preferred
Experience in the IT field, with agile methodologies, or working on IT projects
Knowledge of programming languages and experience coding
Knowledge of IT Service Management (ITSM) principles

TO APPLY

To apply for a job with the OAG, electronic applications can be submitted through CAPPS Recruit. A State of Texas application must be completed to be considered, and paper applications are not accepted. Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code. Military Crosswalk information can be accessed at http://www.hr.sao.state.tx.us/Compensation/MilitaryCrosswalk/MOSC_InformationTechnology.pdf.

THE OAG IS AN EQUAL OPPORTUNITY EMPLOYER

Job Type: Full-time

Pay: $4,833.33 - $6,125.00 per month

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person