Mobile Operations Coordinator, House Calls Program - PHILADELPHIA

Company: Oak Street Health

Title: Mobile Operations Coordinator 

Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers that provides higher quality health and wellness care that improves outcomes, manages medical costs, and provides an unmatched experience for adults on Medicare in medically underserved communities.  By providing holistic, comprehensive and integrated care right in our patient's communities, we can keep our patients healthy and then reinvest cost savings in further care for those same communities and others.  Since 2013, Oak Street Health has brought its singular approach to tens of thousands of people in Illinois, Indiana, Michigan, Pennsylvania, and Ohio.  At 40 locations, and with an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oak Street values and are passionate about the mission to rebuild healthcare as it should be.

For more information, visit http://www.oakstreethealth.com.

Role Description

Oak Street Health delivers high-quality primary care to Medicare patients in neighborhood centers - and at home, when needed. The Mobile Operations Coordinator (MOC) will fulfill a crucial role, supporting logistics, clinical care, and documentation in our innovative home-based care program. The MOC will work directly with the Oak Street Health Home Based Care team and transitional care nurse (TRN) on a daily basis, in collaboration with center-based care teams, to help identify and bridge gaps in care when patients return from the hospital or experience other challenges.

Responsibilities:

• Daily preparation for visit schedule, route, and logistics for all Home Visits

• Monitoring patient census and managing program referrals

• Coordinating patient transition back to center

• Ordering clinical supplies for Oak Street Health home-based care team

• Complete patient appointment reminder calls

• Assist transitions nurse with charting and documentation

• Requesting patient medical records

• Patient referral coordination and follow up

• Other duties, as assigned

Position reports to the Director of Clinical Programs

What we're looking for

We're looking for motivated professional with:

• Excellent communication, follow-up, teamwork, and problem-solving skills

• Willingness to learn and be accountable for EMR documentation and workflow

• Genuine passion for primary care and reaching vulnerable patients

• Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)

• Certified Medical Assistant preferred

• US work authorization

• Someone who embodies being 'Oaky'

What does being 'Oaky' look like?

• Radiating positive energy

• Assuming good intentions

• Creating an unmatched patient experience

• Driving clinical excellence

• Taking ownership and delivering results

• Being scrappy

Why Oak Street?

Oak Street Health offers our coworkers the opportunity to be at the forefront of a revolution in healthcare, as well as:

• Collaborative and energetic culture

• Fast-paced and innovative environment

• Competitive benefits including paid vacation and sick time, generous 401K match with immediate vesting, and health benefits

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply to oakstreethealth.com/careers.