Outreach Executive, Team Lead

Company: Oak Street Health 

Title: Outreach Executive, Team Lead

Location: Various

Company Description

Oak Street Health is a rapidly growing company of primary care centers for adults on Medicare in medically-underserved communities where there is little to no quality healthcare. Oak Street's care is based on an entirely new model that is based on value for its patients, not on volume of services. The company is accountable for its patients' health, spending more than twice as long with its patients and taking on the risks and costs of their care. For more information, visit  http://www.oakstreethealth.com.

Role Description 

The Outreach Executive (OE), Team Lead reports to the Outreach Director and is responsible for developing relationships with key businesses and organizations within their assigned territory in order to create patient acquisition opportunities. The OE will also engage prospective patients, introduce Oak Street Health, and guide them through the new patient journey. Additionally, as Team Lead, the OE will serve as a resource for the other OEs at their center, providing training, support and answering questions for other team members as needed. 

Core Responsibilities

The key responsibilities for this role are as follows:

• Sales

  • Develop, implement, and execute an effective sales strategy to achieve patient acquisition targets

  • Demonstrated ability to develop, maintain and grow a rigorous sales pipeline, with accurate forecasting and reporting

  • Deliver the highest level of sales and customer service to our prospects, patients and community partners

  • Generate leads by prospecting, building and maintaining relationships throughout the community

  • Nurture prospective patients and prospect for new patients with an ambitious mentality via email, phone, and networking

  • Master internal sales and marketing programs and systems to maximize effectiveness

  • Demonstrated ability to think strategically when developing local relationships and sales plans. Must be able to plan 3-6 months in advance and accurately forecast sales performance

  • Serve as a resource for the other OEs on the team to answer questions, provide tips/training and ensure new OEs are onboarded effectively

• Account Management

  • Prospect, engage and create new trusting relationships with local businesses within an assigned territory, at multiple levels, including employees, key contacts, manager and business leaders, to drive patient growth opportunities 

  • Develop collaborative partnerships and manage an account book of 40+ community and business partners to gain a deep understanding of business challenges and create mutually beneficial relationships and development opportunities

  • Create and manage an account development plan and report on results

  • Capture and record customer information and sales activity data into customer relationship management (CRM) system and appropriate business systems

  • Develop sales plans that will organize efforts around the business development cycle, including prospecting, proposal creation, presenting to potential community partners and relationship development with the goal of developing new opportunities for patient acquisition

• Other duties as assigned

What are we looking for?

This is an exciting opportunity to own sales strategy and execution in a value based care organization that is changing the way healthcare is delivered.

We are looking for:

• Sales or account management experience preferred

• Degree from 2 or 4 year institution preferred

• Access to personal transportation with a valid driver's license required 

• Ability to use E-Mail and computer reporting tools, Salesforce experience preferred

• Healthcare knowledge a plus

• Passion for sales, and a drive to succeed

• Ability to quickly connect and influence the right people 

• Someone trusted and comfortable in tough situations

• Adept negotiation skills

• Willingness and ability to provide informal coaching and training to other team members

• Self-motivated, ambitious individuals that want to control their own income

• Knowledge of various Microsoft Office products, including, but not limited to, Excel and Word

• Team player and contributor to the overall effectiveness of the team

• Someone to represent Oak Street Health professionally and ethically and demonstrate good judgment in all activities

• US work authorization

• Someone who embodies being 'Oaky'

What does being 'Oaky' look like?

• Radiating positive energy

• Assuming good intentions

• Creating an unmatched patient experience

• Driving clinical excellence

• Taking ownership and delivering results

• Being scrappy

Why Oak Street?

Oak Street Health offers our coworkers the opportunity to be at the forefront of a revolution in healthcare, as well as:

• Collaborative and energetic culture

• Fast-paced and innovative environment

• Competitive benefits including paid vacation and sick time, generous 401K match with immediate vesting, and health benefits

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply to oakstreethealth.com/careers.