Senior Medical Assistant/Scribe, House Calls Program

Company: Oak Street Health 

Title:  Senior Medical Assistant/Scribe, House Calls Program

Company Description

The mission of Oak Street Health is to rebuild healthcare as it should be. We are a rapidly growing, innovative company of community-based healthcare centers delivering higher quality health and wellness care that improves outcomes, manages medical costs and provides an unmatched experience for adults on Medicare. The Oak Street model integrates outstanding clinical expertise, technology, and teamwork to deliver improved care quality and cost savings. These cost savings are then reinvested into care in our communities, creating a virtuous cycle of improving community health. 

We are a national organization serving over 100,000 patients and we are growing rapidly. We are a diverse team of care providers, service team members, technologists, community outreach experts, business professionals, and more -- all dedicated to our Oaky Values and motivated by our mission. We’re looking forward to getting to know you!  For more information, visit www.oakstreethealth.com.

Program Overview

Oak Street Health@HOME delivers high-quality primary care to Medicare patients in their home. The @HOME program takes a team-based approach to providing outstanding patient care. Our Care Teams - consisting of a Provider, Medical Assistant/Scribe (CIS/MA), Behavioral Health Specialist (BHS) and Mobile Operations Coordinator (MOC) - build individual relationships across a panel of about 75 patients, seen monthly. The Care Team is responsible for delivering excellent, high-touch primary care, and coordinating the care of our patients throughout the healthcare delivery system.

Role Description

The Senior House Calls Medical Assistant/Scribe (Senior CIS/MA) will be responsible for training new House Calls CIS/MAs (working with Practice Manager/leadership to develop their onboarding plans, then leading relevant CIS/MA onboarding sessions), supporting training for other members new to the House Calls team (e.g., providers), monitoring performance of both new and tenured CIS/MAs, and providing cohort updates/trainings as needed. The Senior CIS/MA will collaborate with Practice Managers and program leadership on these tasks.

The House Calls Medical Assistant/Scribe (CIS/MA) fulfills a crucial role for our in-home care teams; supporting logistics, clinical care, and documentation in our innovative home-based care program. The CIS/MA works directly with a House Calls Provider on a daily basis to help prepare patient visits,  document visits in the EMR accurately, identify and bridge gaps in care, and advocate for patients and families when patients return from the hospital or experience other challenges.

Responsibilities

• Train and monitor progress for new CIS/MAs

• Support training for other members of the House Calls Program who interface with MA activities or documentation

• Monitor performance of existing CIS/MAs in collaboration with Practice Managers and leadership

• Provide updates/ongoing trainings to CIS/MA cohort (e.g., regarding new workflows or data trends)

• Remain familiar with core CIS/MA responsibilities (see below)

  • Prepare daily visit schedules, including routing and logistics planning

  • Accompany House Calls Provider on home visits

  • In accordance with state regulations, check vital signs, administer vaccinations, perform point of care tests, blood draws for lab testing

  • Assist in reconciling patient medications

  • Support patient and family education

  • Document Patient Encounters in a structured note 

    • Include the history of the present illness, assessment, plan, and physical exam

    • Assign appropriate CPT and ICD-10 codes

    • Prepare After Visit Summaries

    • Consult with provider to ensure accurate and specific documentation

  • Improve Clinical Documentation, as appropriate

    • Request and review medical records 

    • Leverage Oak Street’s population health tools to support clinical documentation improvement in a value-based care model

    • Prepare for and support Daily Huddles and Clinical Documentation Reviews 

    • Consult with provider on clinical documentation opportunities

  • Administrative support for provider and care team

    • Process and manage orders and referrals, including follow-up calls

    • Address tasks

  • Maintain supplies and equipment, including routine quality control checking (i.e. infection control measures and logs, recruitment and checks for expired medication and supplies)

  • Participate in daily huddles and weekly interdisciplinary team meetings to discuss patient care and program operations

• Other duties as assigned

What we’re looking for

• Ability to build training plans and evaluate competencies for cohort members

• Genuine passion for primary care and reaching vulnerable patients

• Comfort navigating visits in patient homes

• Demonstrated ability to collaborate effectively in a team setting and with leadership

• Willingness to learn and be accountable for visit documentation and workflows

• Excellent communication, follow-up, teamwork, and problem-solving skills

• Desire to be a part of a fast-paced, innovative, quality-driven organization

Required Qualifications

• Experience training/leading a cohort of MAs and/or medical scribes

• State or national Medical Assistant certification (as required by state), or graduation from an accredited medical assistant course

• CPR or BLS Certification 

• Minimum 1 year experience as a Medical Assistant

• Must pass all clinical competencies before supporting patient care, phlebotomy experience a plus

• Daily access to a vehicle with valid license and insurance

• Flexibility to travel throughout service area

• Electronic Medical Record experience 

• Computer skills:  Ability to quickly navigate and use multiple computer programs to include, but not limited to: Gmail, MS Word or Google Docs, Excel or Google Sheets, etc.

• Bilingual (English and Spanish) a plus

• US work authorization

• Someone who embodies being Oaky

What does being Oaky look like?

• Radiating positive energy

• Assuming good intentions

• Creating an unmatched patient experience

• Driving clinical excellence

• Taking ownership and delivering results

• Being relentlessly determined

Why Oak Street Health?

Oak Street Health is on a mission to Rebuild healthcare as it should be, providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient’s communities, and focused on the quality of care over volume of services. We’re an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oaky values and passion for our mission.

Oak Street Health Benefits 

Mission-focused career impacting change and measurably improving health outcomes for Medicare patients

• Paid vacation, sick time, and investment/retirement 401K match options

• Health insurance, vision, and dental benefits

• Opportunities for leadership development and continuing education stipends

• New centers and flexible work environments

• Opportunities for high levels of responsibility and rapid advancement

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply. 

Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health