Senior Manager, Marketing Operations

About Us

Observe.AI is the fastest way to boost contact center performance with live conversation intelligence. Built on the most accurate AI engine in the industry, Observe.AI uncovers insights from 100% of customer interactions and maximizes frontline team performance through coaching and end-to-end workflow automation. With Observe.AI, companies can act faster with real-time insights and guidance to improve performance, from more sales to higher retention.

Observe.AI is trusted by hundreds of customers and partners, including Pearson, Accolade, Group 1 Automotive, Southeast Trans, and Public Storage. Our recent $125 million Series C led by Softbank Vision Fund 2 with participation from Zoom Video Communications, Inc., brings our total funding to date to $213M, with investments from Menlo Ventures, Next47, NGP Capital, Emergent Ventures, Scale Ventures, Nexus Ventures, and Y-Combinator. For more information, visit www.observe.ai.

The Opportunity:

Observe.AI is looking for a Senior Marketing Operations Manager to oversee and optimize the marketing technology stack, enhance data strategies, and develop insightful dashboards and reports. This role will support lead and pipeline target forecasting, align marketing KPIs with revenue goals, and drive process efficiencies. This position is key to supporting the company's operations and growth.

• Define and optimize the marketing funnel, delivering data visualizations and performance reports.
• Develop and maintain dashboards and reports, providing actionable insights to improve performance.
• Support the development and forecasting of lead and pipeline targets, setting marketing KPIs to align with revenue goals.
• Oversee and optimize the marketing tech stack, ensuring seamless integration and functionality.
• Improve lead management and data enrichment processes to ensure accurate and easily accessible information.
• Manage the marketing budget and technology renewals, aligning with strategic objectives.
• Evaluate and implement new technologies, manage vendor relationships, and drive process efficiencies.

• 6+ years of marketing operations experience with expertise in top-of-funnel strategies for conversion and pipeline growth.
• Knowledgeable in IT, sales, finance, marketing, and sales development integration.
• Ability to communicate and drive strategic priorities across multiple functions.
• Proven ability to turn data into actionable business insights.
• Skilled in translating business processes into clear documentation.
• Proficient with Salesforce, Marketo, Outreach, ZoomInfo, 6Sense

Compensation, Benefits and Perks

Competitive compensation including equity

Excellent medical, dental, and vision insurance options

Flexible time off 

Generous holidays and parental leave policies

401K plan

Learning & Development fund to support you in your continuing education journey and professional development

Fun events to drive towards our culture supporting a community of Connect, Collaborate, Celebrate

Our Commitment to Inclusion and Belonging

Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.

If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai.