Live Chat Officer - Remote Work

Job Description: Occidental Petroleum is seeking a reliable and driven Live Chat Officer to join our team on a full-time basis. This position will be remote, allowing flexibility and convenience for the successful candidate. As a Live Chat Officer, you will be responsible for managing our online communication channels to provide exceptional customer service and support to our... clients. Responsibilities: - Respond to customer inquiries and provide assistance through live chat - Resolve customer complaints and issues in a timely and professional manner - Maintain a high level of knowledge about our products and services - Collaborate with other team members to ensure consistent and accurate information is provided to customers - Monitor and analyze customer feedback to improve the overall customer experience - Handle sensitive customer information with confidentiality and discretion - Provide support and guidance to junior team members as needed Requirements: - Minimum of 4 years of experience in a customer service role - Excellent communication skills, both written and verbal - Strong people management skills - Ability to adapt to changing situations and handle multiple priorities simultaneously - Proficiency in using live chat software and other online communication tools - Reliable and able to work independently with minimal supervision - Strong problem-solving skills and attention to detail Benefits: - Remote work flexibility - Free accommodation for occasional company events and training sessions - Joining bonus for successful candidates Working Environment: At Occidental Petroleum, we prioritize understanding and empathy in all interactions. We value our team members and strive to create a supportive and inclusive work environment where everyone can thrive. Deadline to Apply: July 29, 2024 Equal Opportunity Statement: Occidental Petroleum is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to building a diverse and inclusive workforce and encourage all qualified individuals to apply for this position. How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job. Original job Live Chat Officer - Remote Work posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs