Job details

Ocean Import/Export Operation

About Cainiao Group

Cainiao as important logistics strength of Alibaba Group, stick to establish a supply chain and logistics network between China - America, serve millions of Alibaba.com and ecommerce traders. We believe the edging technology and traditional forwarding together can burst new innovation for the industry.

We are looking for highly motivated Customer service assistant/senior assistant to join our talent team to help scale our growing America local operation and enhancement service. Customer service assistant/senior assistant experienced in ocean/air forwarding customer service, operation are highly welcomed.

Responsibilities:

Manage daily inbound and outbound shipment flow, ensure work with SOP and meet customer’s SLA, maintain a high-standard service level;
Assist customer to solve exceptional cases and challenges, keep improving process efficiency and accuracy;
Work with multiple parties including terminal – carrier- trucking company – customs broker and internal sales, China Cainiao team, cross departments on US inbound shipment status and schedules;
Timely update all shipping documents and system data to fulfill high data integrity;
Support team leader on customers’ shipment report and ad-hoc assignment;

Job Requirements

At least 5+ Years’ experience of US inbound and outbound shipment handling experience in ocean/air forwarder
Strong proficiency in Microsoft Excel/Word/Power Point, and logistics system operation
Ability to adapt to changing environments and handle multiple priorities, work under pressure.
Strong analytical skills and experience in international logistics a plus, must focus on high details and with customer service mindset
Open to challenge, self-motivated to achieve business goals and make difference.
Excellent English communication skills. Written and spoken Chinese preferred.
Prefer Bachelor’s degree

Job Type: Full-time

Salary: $80,000.00 - $110,000.00 per year

Supplemental pay types: