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Product Support - Tier 3

Oddball is looking for a Tier 3 Support Specialist to provide critical support for a Federal program, improving daily lives through quality software. The ideal candidate will have empathy, strong communication skills, and technical support experience.

Skills

Technical problem-solving
Customer-facing support experience
Strong communication
Quality assurance experience

Responsibilities

Oversee delivery of applications related to Federal program
Provide Tier 3 production support to VA customers
Troubleshoot and resolve technical problems
Triage customer requests and escalate unresolved issues

Education

Bachelor's Degree

Benefits

Fully remote
Tech & Education Stipend
Comprehensive Benefits Package
Company Match 401(k) plan
Flexible PTO, Paid Holidays

To read the complete job description, please click on the ‘Apply’ button

Oddball Glassdoor Company Review

4.7

Oddball DE&I Review

No rating

CEO of Oddball

Unknown name

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Oddball is a service-disabled veteran-owned business focused on digitally modernizing federal services to enhance citizen engagement.

MATCH

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BADGES

FUNDING

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

INDUSTRY

TEAM SIZE

LOCATION

Hybrid, based in Los Angeles, CA

SALARY RANGE

$70,000/yr - $110,000/yr

EMPLOYMENT TYPE

Full-time, remote

DATE POSTED

August 9, 2024

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