Job details

Senior Customer Success Manager, Pacific Time Zone

OfferFit is seeking a Senior Customer Success Manager to enhance customer relationships and ensure product success, working closely with different teams.

Skills

Data analysis
Customer relationship management
Technical understanding of AI and marketing technology
Excellent communication skills

Responsibilities

Support CS Director to build relationships with customers
Collaborate with implementation and data science teams
Work with sales team to drive renewals and upsell opportunities
Understand customer business context and pain points
Conduct data analyses and present insights
Communicate customer needs to internal teams

Education

Bachelor's degree in relevant field
Experience in strategy consulting is preferred

Benefits

Generous PTO starting at 25 days per year
12 weeks paid parental leave
100% remote work environment
Quarterly team gatherings
Weekly team events and activities
Access to experienced leadership for mentorship

To read the complete job description, please click on the ‘Apply’ button

OfferFit Glassdoor Company Review

4.9

OfferFit DE&I Review

No rating

CEO of OfferFit

George Khachatryan

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By OfferFit

Purpose:Accelerate the creation of knowledge.Vision:Improve the human experience through automated experimentation.Mission:Empower business leaders to solve complex problems better and faster through automated experimentation.

14 jobs

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FUNDING

Series A

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Senior

TEAM SIZE

51-200

LOCATION