Office Assistant

Additional Links:

This position is in salary group CL-13; click here to review the current CL Pay Plan

Excellence, Teamwork, Leadership and Innovation. These are the values that define UConn Health, and we are looking for team members that share these same values. Our top rated organization is looking to add a full time Office Assistant to our Patient Financial Services Department. If you have a background in this field, as well as a passion for patient experience, we want to hear from you.

PURPOSE OF JOB CLASS (NATURE OF WORK):

At UConn Health, in the Patient Financial Services Department, this class is accountable for performing a full range of general clerical functions or for carrying out responsibility for the flow and completion of clerical work in an assigned area.

COMPREHENSIVE BENEFITS OFFERED:

• Industry-leading health insurance options and affordability

• Generous vacation and sick-time plans

• State retirement

• Tuition reimbursement for employees

• Quick commute access from I-84, Route 9 and surrounding areas

• State of the art facility and campus environments

• Progressive leadership and educational development programs available

• Set up and maintain office procedures, filing and indexing systems and forms for own use.

• Compose routine correspondence including spreadsheet maintenance.

• Daily work of EPIC assigned undistributed credit balance workques.

• Daily review and processing of received deposits for Hospital, Professional billing from patient or third-party payer. Adhering to department policy on timely processing.

• Identify payor trends in workflow and report to coordinator/supervisor.

• Compile and generate recurrent technical, statistical, or financial reports requiring judgment in the selection and presentation of data (format)

• Payment application for daily deposit and working knowledge of reconciliation of batches posted in EPIC.

• Respond to inquiries from other work units or departments/agencies in a timely manner.

• Apply agency policies and state statutes and regulations in determining case status or responding to requests for procedural assistance.

• May lead lower-level employees in carrying out assigned clerical functions.

• Maintain calendars of due dates and initiate recurring work or special clerical projects accordingly.

• Process a variety of documents in determining routine case status.

• Exercise discretion in following contracted payor guidelines as they pertain to payments received.

• Maintain productivity goals in EPIC WQ’s

• Daily use of EPIC /Cash Management tool in EPIC/Deposit Reconciliation Tool in EPIC

• Receive shipments of materials and match/verify shipment or billing invoices against original purchase orders.

• Maintain billing control cards, files, journals, or account ledgers by posting credits, expenditures, interest, etc.

• Figure payments, costs, discounts, and adjustments using prescribed methods and formulas.

• May receive monies in various forms such as cash, checks, and money orders and prepare for deposit.

• Use a variety of automated equipment to perform job functions.

• Perform related duties as required.

KNOWLEDGE, SKILL AND ABILITY:

Knowledge of office systems and procedures including proper telephone usage and filing; oral and written communication skills; skill in performing arithmetical computations; basic interpersonal skills; ability to perform a full range of clerical tasks; ability to operate office equipment which includes personal computers, computer terminals and other electronic automated equipment; ability to operate office suite software; ability to schedule and prioritize workflow; ability to read and interpret complex instructions.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE:

Two (2) years of general clerical work experience.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED:

College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equaling six (6) months of experience.

PREFERRED REQUIREMENTS:

• Minimum of two (2) years of revenue cycle patient financial billing experience

• Comprehensive knowledge of insurance plan payer processing

• Strong problem solving and research skills.

• Two (2) years of EPIC experience – EPIC Cash Drawer

• Knowledge of 835 processing

• Proficient Microsoft skills, including excel.

SCHEDULE:

Full-time, 40 hour work week, Monday - Friday, 8:00 am - 4:30 pm

Why UConn Health

UConn Health is a vibrant, integrated academic medical center that is entering an era of unprecedented growth in all three areas of its mission: academics, research, and clinical care. A commitment to human health and well-being has been of utmost importance to UConn Health since the founding of the University of Connecticut schools of Medicine and Dental Medicine in 1961. Based on a strong foundation of groundbreaking research, first-rate education, and quality clinical care, we have expanded our medical missions over the decades. In just over 50 years, UConn Health has evolved to encompass more research endeavors, to provide more ways to access our superior care, and to innovate both practical medicine and our methods of educating the practitioners of tomorrow.