Office Concierge - temporary

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Pay: $26.44 - $28.84 / hr
Schedule: M - F; 7a - 3:30p; temporary position through October 2023; possibility of extension
Location: 1501 Page Mill Rd, Palo Alto, CA

Experience Ambassadors/Concierge are the interconnection between the workplace and employees. They facilitate a frictionless new way of working by enabling on-site employees in the physical workplace. They transform the experience of this blended model into an engaging workforce, driving productivity and well-being.
The Ambassador/Concierge has the authority, autonomy, and responsibility as the trusted advisor to own the workplace experience. The primary goal is to positively impact the care and comfort of the client’s employees and visitors. They will strive to build and develop relationships with customers. Ambassadors solicit customer feedback leaving the customer with the feeling that they are personally being cared for. They will liaise closely with the engineering and operations team to ensure the space is safe, visually, and environmentally comfortable for the employees.
Delivering fast, reliable, personal service
Alleviating the burden on end users by proactively identifying and resolving issues
Ensuring the physical workplace is functional, visually & environmentally comfortable (pantry stocked, spaces are clean, meeting rooms tidy, reasonable temps, etc.)
Assisting onsite employees to be productive through communication, resource guides, assistance with office services and engagement events
Supporting visitor management, booking meetings & spaces
Supporting hybrid meetings and attendees
On-site and virtual first level of support of AV, tech, etc.
Driving a sense of community and belonging
Supporting the transition of new or visiting team members
Actively support the facility team to drive employee satisfaction

Ambassador Sample Daily Procedures

Opening:
Follow-up emails (and throughout the day)
Be sure to respond to all employee request/questions via e-mail
Morning site assessment
Walk the floors to ensure the workplace is prepared and ready. Check the workorders that were submitted to identify trends of areas of concern. Utilize the morning site assessment checklist.
Greet Employees
Provide a warm welcome to employees as they enter the floor
Mid-Day

Welcome new hires (site specific)
Make contact with new hires via e-mail or face to face.
Perform quality checks
Complete workplace audits
Meeting Check-In
Check-in with meeting hosts to offer support
Relationship Building
Communication with customers as you are walking the floors. Engage in conversation, solicit feedback etc.
Feed-back loop
Update the feedback loop with customer comments
End of Day

Check-in with site team
Offer support with any additional closing tasks that are needed
Check complimentary snack supplies
Check and restock snack supplies
Next Day Agenda Preparation
Review the next day agenda with Site Manager. Make preparations to ensure success.
Fond Farewell
Wish the employees well as they leave for the day

Additional details:
Conference room & Event SupportSupport meetings with over 10 attendees/events (e.g. arranging catering/food delivery, room scheduling, coordinating with Office Services team to provide room set-up, a/v support, etc.)
Coordinate catering and event food deliveryQuality/visual check/Focus on Sustainability
Right location/timely setup & breakdownWalkthrough of catering spaces at end of day to ensure catering has been picked

Check and report Restroom conditions before, during and after large events.
Site-wide events receive priority.
Support/white glove service for L0, L1, & L2 events
HSC events
Other meeting support is first-come, first served

Provide support as required for the food and complimentary beverage program.

Provide support for sustainability initiatives.

Check and report restrooms conditions after any large events.

Daily sweeps of desk technology (e.g. ensuring set-up is functional - note missing items, cable management, etc.) – goal to complete a full sweep weeklyFollow-up with 2nd tier support (TBD) to address any tech issues that can’t be easily resolved through basic troubleshooting (instruction guide/training to be provided)
Daily review of the QR code feedback to address any equipment needs at desks/conf rooms
Keep a log of missing equipment and coordinate replacement

Check-in weekly with neighborhood champions to discuss what’s going well, not well, support neededKeep a log of feedback received across all the pilot sites
Solution, where possible

During peak business hours (e.g. 10-3 pm) – hourly walks to gather and document observationsSupport HP Complementary Food & Beverage ProgramEnsure coffee and tea stations are stocked and working

During walkabouts - greet and engage with the community during walkabouts to inquire if they require supportHey, how’s it going? Glad to see you today. How’s your office experience been? Is there anything I can help you with?

Proactively identify opportunities to improve experience based on requests/observations
Gather intel on the following (examples below, but not comprehensive)Conference room usageWas it booked and nobody’s usingKeep a log of offenders

How are they using the room – (e.g. 1 person squatting, actual hybrid meeting, white boarding session, etc.)

Collab furniture usageIs anybody using it?
How are they using it?

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.