Office Manager & Executive Assistant

About Press Ganey:

Press Ganey, the leading Human Experience (HX) healthcare performance improvement company, offers an integrated suite of solutions that address safety, clinical excellence, patient experience and workforce engagement. The company works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care. Press Ganey is a PG Forsta company.

Position Description/Overview:

Press Ganey has an exciting opportunity for a highly skilled, tech-savvy, multitasking Office Manager & Executive Assistant to perform business and personal tasks. The primary responsibilities of this position are the Management and oversight of all aspects of Press Ganey’s Palm Beach, Florida office. Responsible for promoting a positive office culture and maintaining the overall flow of the office, including meeting planning, technology assistance, catering, vendor management, supply ordering and facility needs. Provide a high level of administrative support to the CEO and other members of the executive team as required. Coordination of tasks such as managing schedules, booking travel arrangements, event planning, managing correspondence, and organization of electronic and hard copy files.

Duties & Responsibilities:

• Schedule meetings and manage calendars.
• Take accurate and comprehensive notes at meetings.
• Information analysis and task routing.
• Help with daily time management.
• Run errands as requested.
• Plan travel, including flights, accommodation, and ground transportation.
• Coordinate events and speaking engagements.
• Create expense reports.
• Make restaurant reservations.
• Supervise vendors and contractors for office.
• Manage philanthropic interests.
• Performs other duties as assigned and required.

Qualifications:

• Minimum of 4 years of consecutive experience working with executive level management required.
• Proven experience in office management.
• Proficient in computer technology, especially Microsoft Office applications
• Entrepreneurial drive and ability to work independently.
• Knowledge and use of audio and/or visual conferencing systems
• Ability to multitask with analytical and critical thinking skills
• Professional handling of sensitive information; sound judgement.
• Strong time management and organizational skills with meticulous attention to detail and accuracy.
• Proactive approach to problem solving.
• Active listening and strong interpersonal and communication skills.
• Interpersonal dynamics: Office managers and executive assistants interact with various individuals, including employees, clients, vendors, and executives. They should have strong interpersonal skills to effectively communicate, mediate conflicts, and build relationships with different stakeholders.
• Excellent verbal and written correspondence.
• Ability to travel when requested.
• Extended hours may occasionally be needed beyond regular office hours, especially during busy periods, to meet deadlines or handle urgent matters. This could include staying late or working weekends.

Minimum Education:

• Highschool Diploma required with an associate degree or two years of college preferred. Experience may be substituted for formal education.

All positions at Press Ganey require an applicant who has accepted an offer to undergo a background check. The specific checks are based on the nature of the position. Background checks may include some or all of the following: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. By applying for a position with Press Ganey, you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful completion of the background check and results consistent with Press Ganey's employment policies. You will be notified during the hiring process which checks are required for the position.

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state or local protected class.

Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

The expected base salary for this position ranges from $60,000 to $70,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.

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