Office Manager

Location: Cary, NC, USA

At Wiley, we welcome you for who you are, the background you bring, and embrace individuals who get excited about learning whether online or by book. Learning is for everyone, and so is our workplace. Bring your experiences, your perspectives, and your passion. It’s in our differences that we empower the way the world learns.

We are looking for an experienced office manager with accounts receivable skills, or the desire to develop them, to provide efficient and essential office operations at our Cary, NC, location and administer the customer invoicing processing for J&J Editorial. The ideal candidate is someone who enjoys an ever-changing work environment in which interacting with colleagues and clients is constant. Independent decision-making skills and strong organizational skills that enable them to multitask and prioritize assignments and requests as well as the ability to identify areas of improvement in tasks and operational workflow are all crucial to the role.

How you will make an impact:

• Maintaining a productive office environment for about 100 colleagues by ensuring common areas and supplies are stocked and ready for use and providing hospitality to visitors and vendors while acting as the point of contact for colleagues’ office-related queries.
• Supporting our customer relationships by executing monthly invoicing using a standard operating procedure, including quality control, extracting and validating data, and troubleshooting issues directly with other internal teams before invoice deployment.
• Managing customer data collection to set up multiple systems to ensure time tracking and invoicing accuracy, including liaising with other departments when appropriate to provide accurate and timely invoicing.
• Regularly interacting with J&J colleagues who are in the office or working remotely and directly supporting members of the J&J Leadership Team.

We are looking for people who:

• Operate with an exceptional customer service attitude.
• Demonstrate the ability to be focused on details, especially when working with financial data.
• Motivated by finding solutions for colleagues and clients by investigating missteps within systems and processes.
• Thrive in a role where tasks and duties change day to day.
• Enjoy being in an office environment, supporting colleagues in person and improving the in-office experience.

About Wiley:

We are in one of the most dynamic periods in our history as technology, globalism and economic diversity create far-reaching changes in the world. As a learning business, Wiley makes meaningful contributions to research discovery and lifelong learning by helping organizations achieve their goals and people achieve success from education through their career. We may have been founded over two centuries ago, but our secret to success remains the same: change with the times and adapt to meet the ever-evolving needs of our customers. The company’s headquarters are located in Hoboken, New Jersey, with operations in the U.S., Europe, Asia, Australia, and Canada.

Wiley is an equal opportunity/affirmative action employer. We evaluate qualified applicants and treat all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or based on any individual’s status in any group or class protected by applicable federal, state or local laws.

We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The target base pay range for this position is $43,700 to $61,167. This range represents Wiley’s good faith and reasonable estimate of the base pay for this role at the time of posting. It is anticipated that most qualified candidates will fall within the range, however, the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to geographic location, skills, and competencies.

When applying, please attach your resume/CV to be considered.

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