OFFICE SUPPORT ASSISTANT II

Health Management & Informatics

The primary responsibility of this position is to conduct telephone interviewing activities following established protocols while maintaining productivity requirements. A secondary activity shall be to provide supervision and training support for new telephone interviewers. The position is a hybrid position providing dual functionality, based on the complex and varied operational needs of the Health and Behavioral Risk Research Center (HBRRC), which operates 7 days a week and makes calls based on the time zone in which potential respondents live.

Key Responsibilities include:

Contact individuals by phone (cell or landline) to conduct interviews using computer-assisted telephone interviewing (CATI) software for a variety of health-related or other projects.

Follow standard data collection protocols during the interviewing process, including reading scripts verbatim, asking every question that appears on your computer screen, never interjecting personal opinions or bias,and maintaining productivity requirements.

Routinely use effective tactics to convert possible refusals to completed interviews.

Maintain professional behavior while interviewing people from all levels of society, regardless of age, race/ethnicity, gender identify, etc., and interacting with other HBRRC staff; carefully follow the rules of conducting an unbiased interview, making sure no personal opinions are shared with prospective respondents during the interviewing process.

Accurately document the outcome of every telephone attempt so that accurate operational statistics (e.g., number of completed interviews, refusals, ineligible numbers, callbacks, etc.) can be calculated.

Participate in other types of survey activity (e.g., mailed questionnaires, Internet-based surveys) as needed, assist in pre-testing new questionnaires and provide feedback for fine-tuning the design of new studies.

Salary Range:$12.36-$19.01 (hourly)

Grade:GGS-004

University Title:OFFICE SUPPORT ASSISTANT II

Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

Monday – Friday, 8:00 a.m. to 5:00 p.m.

High school diploma or equivalent and at least 1 year of experience from which comparable knowledge and skills can be acquired is necessary.

Columbia, Mo., is known as an ideal college town, combining small-town comforts, community spirit and low cost of living with big-city culture, activities and resources. Home to nationally renowned public schools and other colleges and educational centers, Columbia is packed with restaurants and entertainment venues and hosts more than a dozen annual cultural festivals.

This position is eligible for University benefits. The University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, and educational fee discounts. For additional information on University benefits, please visit the Faculty & Staff Benefits website at http://www.umsystem.edu/totalrewards/benefits

Values Commitment

We value the uniqueness of every individual and strive to ensure each person’s success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement. This commitment makes our university a better place to work, learn and innovate.

In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research and engagement.

Equal Employment Opportunity

Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America. For more information, call the Director of Employee and Labor Relations at 573-882-7976.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.

Know Your Rights

To read more about Equal Employment Opportunity (EEO) please use the following links:

• Know Your Rights English Version
• Know Your Rights Spanish Version

After careful consideration of COVID-19 virus trends and the overwhelming evidence of COVID-19 vaccine safety and effectiveness, the School of Medicine, along with MU Health Care, the Sinclair School of Nursing and the School of Health Professions, recently announced the decision to require COVID-19 vaccinations by Oct. 1, 2021, for all employees, unless granted a medical or religious exemption.

All new hires will be required to submit proof of vaccination prior to your start date. If you would like to request a medical or religious exemption, you must do so upon acceptance of employment so our team has time to review prior to your scheduled start date. You will not be allowed to begin work until you have submitted proof of vaccination or received an approved medical or religious exemption.

Thank you for helping us to create the safest environment possible for our colleagues, students and our patients by protecting yourself and others through COVID-19 vaccination.