After Sales Support Manager

We are seeking a skilled After Sales Support Manager to join our nationally recognized team at our Cleveland, OH, location. At Ohio Peterbilt, a division of Ohio Machinery Co., we're not just about trucks; we're about building futures. As part of our commitment to excellence, we invest in our employees through comprehensive training and development programs, ensuring they have the skills to excel in their roles. We also offer competitive benefits that support both your professional and personal growth. Grow your career–apply today!

JOB SUMMARY: 

The After Sales Support Manager is responsible for managing and developing the uptime department and bridging the internal gap between both the sales and service departments. This individual will manage a team of analysts that monitors and educates customers on maintenance practices, recalls, warning lights, and current/future breakdowns. They will work closely with UpFit Center on customer builds and aftersales support, in addition to developing partnerships and relationships with customers after the initial sale. The After Sales Support Manager will communicate with identified fleet customers to determine how Ohio Peterbilt can support their needs and create and build partnerships with those customers to allow Ohio Peterbilt to provide the best customer service.

JOB QUALIFICATIONS:

• Education: A high school diploma or equivalent is required.
• Experience: Must have eight to ten years of fleet administration experience. A broad knowledge of operations, policies, and customers or related experience is preferred.

KEY COMPETENCIES:

• Strong Communicator: possess excellent written and verbal communication skills.
• Self-motivated & Problem-solver: with strong organizational, multi-tasking, time-management skills, adaptation, and problem-solving skills.
• Customer Service Excellence: Providing outstanding service to all customers.
• Computer Skills: Basic computer skills including Microsoft applications.

EMPLOYEE BENEFITS

• 401(k): Match and employer discretionary contribution.
• Health Insurance: Three options are available, including an HSA with a dollar-for-dollar match of up to $1,200 per year.
• Dental & Vision Insurance: Comprehensive coverage options.
• Financial Access: Credit Union membership is available.
• Insurance: Life Insurance, Short-Term Disability, and Long-Term Disability coverage.
• Educational Opportunities: Scholarships for employees’ spouses and children through the Ohio Machinery Education and Opportunity Foundation.
• Compensation: Base pay, annual bonus potential, and company success share bonuses.

Join our team at Ohio Peterbilt and take the next step in your career journey. Apply now and be part of a company that values innovation, teamwork, and personal growth!

PHYSICAL REQUIREMENTS:

• Manual Dexterity: Regular repetitive use of hands, wrists, and fingers will be required. Must be able to operate office equipment requiring repetitive hand movement and fine coordination including the use of a computer keyboard.
• Mobility: Frequently required to sit or stand for prolonged periods. Occasionally will stoop, bend, kneel, crouch, reach, and twist.
• Strength: May occasionally lift and/or move light to moderate amount of weight.
• Work Environment: The noise level can vary from quiet in office settings to moderate or loud in other situations, with sudden loud noises possible.

EEO, Veterans & Disabled Employer, and VEVRAA/503 Federal Contractor.