HAM, IT Support Engineer
Get to know Okta
Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.
At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.
Join our team! We’re building a world where Identity belongs to you.
Job Summary
- Developing and implementing comprehensive onboarding programs that align with the company's values and culture.
- High involvement/lead projects aimed towards improving/enhancing BT Onboarding, hardware, and systems.
- Excellent verbal and written communication skills
- Be a point of escalation and driver for all issues, including P1 or P0. Able to resolve Level 1 to Level 3 tickets while ensuring excellent customer service and that our SLAs are met consistently.
- Deep understanding of Okta, Jamf, Intune, and other core offerings used within the organization. SME in at least 5 of "Core Pillars"
- Connect with users for more complex issues and provide 1:1 resolution steps and a white glove experience.
- Comfortable assisting executives and other high-profile users.
- Able to communicate effectively with internal and external stakeholders.
- Advocate for promptly updating customers on ticket resolution and remain a point of contact until the issue is resolved.
- Understand and utilize available internal and external documentation.
- Able to document resolution steps and build documentation/resources
- Basic understanding of Mac and Windows platforms, JAMF, WS1, Okta, MDMs, Zoom room/conference rooms, peripherals, and hardware.
- Inventory and asset management, including receiving and building of hardware as well as ongoing management of asset
- Lead meetings and share results with extended teams
- Mentor to all junior technicians (P1)
- Support and oversee access cut queue (Offboarding)
- Support audits and compliance initiatives by providing accurate and timely asset data.
- Work closely with procurement, finance, and IT operations teams to ensure alignment in asset management practices.
- Collaborate with ServiceNow administrators and other developers to ensure seamless integration of HAM with other modules.
Complexity & Scope
- Frequently develops solutions to problems of unusual complexity, which require a high degree of ingenuity, creativity, and innovativeness
- Challenges are frequently unique, and solutions may serve as precedent for future decisions
- Decisions can impact the financial, employee, and/or public relations posture of the organization
- Exercises independent judgment and discretion more than 75% of the time in matters of significance
- Serves as a consultant to management and internal/external spokesperson for the IT organization on matters about its policies, plans, objectives, and business operations
Technical/Functional Skills
- Contribute/Participate actively in project work
- Comprehensive knowledge of Windows, Mac OS
- Okta Administration and Workflow creation
- Working Knowledge of Networking & Security
- Mentor Team members
- Produce coherent documentation + RCAs
Education/Certifications
- Bachelors in Computer Science, Information Systems or related technical degree
- Okta Certified Admin
- Jamf 200
- Apple Certified Support Professional
- CompTIA Network+
- CompTIA Security+
- CCNA
What you can look forward to as an Full-Time Okta employee!
- Amazing Benefits
- Making Social Impact
- Fostering Diversity, Equity, Inclusion and Belonging at Okta
Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.
Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application or interview process, please use this Form to request an accommodation.
Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/.
By
Okta
Okta is a leading identity and access management company headquartered in San Francisco, California that is committed to allowing people to access applications on any device at any time, while still enforcing strong security policies.
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