Customer Experience Senior Project Manager

Olo's Customer Experience Project Management Team works with customers from kickoff to launch and manages the relationship throughout the project. We are looking for an experienced Project Manager to join our team who is focused on providing great hospitality and appreciates the art of collaboration. 

Reporting to the Team Lead Project Manager, you will own key relationships with our restaurant customers while navigating multiple internal teams with expertise. Our Project Management team sits at the forefront of innovating our implementation process, and you will have the opportunity to join Olo at a pivotal point in our growth period post-IPO.

You can work remotely from anywhere in the U.S. or at Olo’s headquarters in NYC.

• Leads execution of a portfolio of projects with varying levels of complexity to ensure successful outcomes.
• Champions customer’s needs when working with multiple stakeholders on project execution.
• Monitor the full project lifecycle from start to finish.
• Develops project plans based on contract scope and schedules.
• Assists in resolving key issues presented by customers, project managers, and Implementation team members.
• At times, provides recommendation on initiatives to improve deployment velocity in collaboration with Olo leadership and the Project Management Team.
• Effective partnership with cross functional teams responsible for all stages of implementation projects including customers and Olo functional representatives to ensure cohesive communication.
• Assists customers with the identification and execution of their unique goals and provides recommendations.
• Adheres to project scoping and develops relevant project plans.
• Conducts frequent reviews to ensure all project deliverables are progressing to deliver on time.
• Embraces curiosity to better understand project, product and customer systems to uplevel our alignment and offerings.

• 3+ years experience managing customer relationships or relevant project or account management work (SaaS or industry experience preferred).
• Experience creating an excellent customer experience and demonstrated ability advocating for customers.
• Expert level project management skills, including strong management towards critical deadlines by leveraging internal stakeholders.
• Demonstrated ability to solve problems using available resources, and thoughtfully explain problems and resolutions.
• Preferred experience with Asana, Jira, Salesforce, Google Suite, and Zendesk.  

About Olo

Olo is the engine of hospitality powering the restaurant industry's digital transformation. As a leading open SaaS platform, we enable over 700 restaurant brands to jointly reach 85 million connected guests across approximately 80,000 locations. More than two million orders per day run on Olo's platform, allowing brands to maximize the convergence of digital and brick-and-mortar operations while raising the bar on hospitality. The result: brands do more with less and make every guest feel like a regular. With integrations to over 300 technology partners, our customers can build digital experiences with the largest and most flexible restaurant commerce ecosystem on the market. You have likely used Olo and not even known it! Learn more at olo.com.

We’re remote-friendly. Since 2015, we have been evolving our culture to continue to support a more distributed workforce and now over 75% of our team works remotely across the U.S. If you're in the New York City area, you can choose to work remotely or from Olo's headquarters, on the 82nd floor of One World Trade Center.

We offer great benefits, such as 20 days of paid time off, 10 separate sick days, 11 holidays, plus year-end closure, health, dental, and vision coverage for yourself and your family, a 401k match, remote-office stipend, company equity, a generous parental leave plan, volunteer time off, gift matching policy, and more!

Our best estimate of the compensation range for this opportunity is $64,951 - $93,120 annually, depending on the experience you bring and your location. This role is also eligible for incentive compensation. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.

We encourage you to apply!

We value diversity. At Olo, we know a diverse and inclusive team makes our workplace better. Don't meet every single qualification in the job description? Market data shows that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace that is free from discrimination and harassment; this allows us to make better decisions and better serve the communities we’re a part of. So if you're excited about this role but your previous experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

All applicants receive consideration for employment. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, or disability status. 

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