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Sales Coordinator - job 2 of 3

Location

Nashville Hotel

 

 

The Omni Nashville Hotel was specially created to be an authentic expression of Nashville’s vibrant music culture. Across from the new Music City Center, the luxury hotel is a one-of-a-kind experience, fully integrated with an expansion of the Country Music Hall of Fame and Museum on four levels. Located on Fifth Avenue between Demonbreun and Korean Veterans Blvd. The Omni Nashville Hotel design is a modern expression of the city’s distinct character, incorporating natural materials, exposed steel and regional limestone. The multi-story hotel and expanded museum shares meeting and entertainment space and brings additional restaurants and retail venues to this dynamic destination in downtown Nashville. The Omni Nashville Hotel’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Nashville may be your perfect match.

Job Description

Omni Nashville Hotel is excited to offer competitive wages and benefits, growth opportunities, paid time off, and hotel stay discounts! If you love hospitality, and have a passion to serve others then you’ll love working with the Omni Nashville Hotel – apply today!

 

To provide administrative support to the Sales Department. To support the Director of Sales and assigned Sales Managers with day to day operations and to ensure communication in their absence.                

Responsibilities

  • Schedule & prioritize workload to meet deadlines of all managers.
  • Type and distribute all correspondence, including proposals, booking notices, letters, contracts, etc. for assigned managers, ensuring that all correspondence is 100% accurate.
  • Utilize Delphi correctly, to ensure managers are able to accurately track, book and follow-up on all accounts/bookings.
  • Assist Sales Team with all Site preparation and support with sales kits / brochures etc.
  • Assist managers with sales calls and participate in sites, FAMs, trade shows and other related market events as required.
  • Assist Sales with collecting & routing favors (e.g. rooms/loyals/VIPs/upgrades) for individual reservations through the Group Reservations Coordinator.  Confirmed Group requests go through Group Reservations Coordinator/Conference Services Manager.
  • Maintain account/booking files and ensures that all information is included in file, i.e. accurate traces, turnover-checklist, history, letters, emails, deposits, letters, etc.
  • Ensures that all managers receive messages in a timely manner. (Messages to include name and phone number of callers, date and time call received).
  • Coordinated general office functions.
  • Liaise with other hotel departments to help ensure Sales clients’ needs are met/exceeded.     
  • Performs other duties as assigned by man.

Qualifications

  • Previous catering, convention services, or sales support experience required (Large convention hotel preferred). Other relevant event, meeting planning, or hotel operations experience will be considered.
  • High school education required; college degree preferred.  
  • Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.
  • Ability to accurately and efficiently input information into computer systems, with developed computer proficiencies. Delphi experience strongly preferred.
  • Ability to work cohesively with co-workers both within and outside of your department.
  • Ability to think clearly, quickly and make concise decisions.
  • Ability to work well under pressure, dealing with many guest requests/questions within a short period of time.
  • Strong organizational skills with the ability to prioritize and multi-task in a fast-paced environment. Ability to prioritize and organize workload to ensure deadlines are met. 
  • Able to evaluate and select among alternative courses of action quickly and accurately, identifying and solving problems as necessary. 
  • Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
  • Customer service oriented with a desire to create memorable guest experiences.
  • Ability to use various office equipment, including but not limited to, calculators, photocopiers, and facsimile machines. 
  • Must be able to work a variety of shifts, including nights, weekends, and holidays. 
  • Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance.
  • Stand, walk or sit for an extended period or for an entire work shift. 
  • Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.

 

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

Average salary estimate

$47500 / YEARLY (est.)
min
max
$40000K
$55000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Sales Coordinator, Omni Hotels & Resorts

Step into the vibrant world of hospitality at the Omni Nashville Hotel as a Sales Coordinator! The Omni Nashville is not just a luxurious hotel; it’s an authentic expression of the city’s rich music culture and a true gem situated right across from the Music City Center. In this role, you’ll be the beating heart of our Sales Department. Your day-to-day responsibilities will include scheduling and prioritizing the workload to meet all managers' deadlines, ensuring every piece of correspondence—from proposals to contracts—is flawlessly typed and distributed. If you have a knack for organization and communication, you’ll thrive here! You’ll utilize Delphi to help teams accurately track bookings and support our dynamic Sales Managers during site preparations and various market events. Your ability to work cohesively with others will shine as you liaise with hotel departments to exceed client expectations. We believe in fostering a culture of respect and empowerment, making it a perfect workplace for friendly, motivated individuals passionate about serving others. With competitive wages, growth opportunities, and delightful hotel stay discounts, being a Sales Coordinator at the Omni Nashville is not just a job; it’s a chance to be part of something truly special. Apply today and embark on an exciting journey with us!

Frequently Asked Questions (FAQs) for Sales Coordinator Role at Omni Hotels & Resorts
What are the responsibilities of a Sales Coordinator at the Omni Nashville Hotel?

As a Sales Coordinator at the Omni Nashville Hotel, your primary role involves providing administrative support to the Sales Department. This includes scheduling and prioritizing workloads, ensuring all correspondence is accurate, utilizing Delphi for tracking and booking accounts, assisting with site preparations, and maintaining organized account files. You will also serve as a liaison between the Sales team and other hotel departments, contributing to the overall success and satisfaction of our clients.

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What qualifications are needed to work as a Sales Coordinator at the Omni Nashville Hotel?

To be a successful Sales Coordinator at the Omni Nashville Hotel, previous experience in catering, convention services, or sales support is required, preferably within a large convention hotel setting. A high school education is mandatory, with a college degree preferred. Strong communication skills, the ability to work well under pressure, and proficiency in computer systems (especially Delphi) are essential. Additionally, successful candidates should demonstrate strong organizational skills and a knack for customer service.

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What kind of work environment can a Sales Coordinator expect at the Omni Nashville Hotel?

The work environment for a Sales Coordinator at the Omni Nashville Hotel is dynamic and fast-paced, encouraging collaboration and creativity. With a focus on exceptional service, team members are supported through comprehensive training and mentoring, fostering a culture of respect and gratitude. You’ll be part of a passionate team dedicated to creating memorable experiences for our guests while enjoying the benefits of a luxurious hotel atmosphere.

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How can I apply for the Sales Coordinator position at the Omni Nashville Hotel?

You can apply for the Sales Coordinator position at the Omni Nashville Hotel by visiting the official Omni Hotels website or contacting their application assistance email for any support you may need. Make sure to highlight your relevant experience and passion for hospitality to stand out as a strong candidate!

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What benefits does the Omni Nashville Hotel offer to Sales Coordinators?

As a Sales Coordinator at the Omni Nashville Hotel, you will enjoy a range of benefits, including competitive wages, opportunities for growth and development, paid time off, and discounts on hotel stays. Additionally, you’ll become part of an exciting team that values hard work and offers comprehensive training to ensure you thrive in your role.

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Common Interview Questions for Sales Coordinator
How do you prioritize your workload as a Sales Coordinator?

When prioritizing my workload as a Sales Coordinator, I assess the urgency and importance of each task. I create a daily list, focusing on deadlines and critical communication needs, ensuring that the Sales Managers receive timely information. I also stay flexible to adapt to any urgent requests that may arise throughout the day.

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Can you give an example of when you had to communicate with multiple departments to meet a client's needs?

Certainly! In a previous position, we had a large event planned that required coordination between catering, the housekeeping department, and the front desk. I organized a meeting to ensure everyone was on the same page regarding the client's needs, which resulted in a seamless event execution and positive feedback from the client.

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What software are you familiar with that relates to sales coordination?

I am most familiar with Delphi, which I used extensively for booking and tracking sales accounts. Additionally, I have experience with CRM software and standard office software applications like Microsoft Office Suite, which aid in effective communication and organization.

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How do you handle stressful situations in a fast-paced environment?

In stressful situations, I focus on maintaining my composure and using my organizational skills to systematically address the issues at hand. I prioritize tasks and communicate with my teammates to ensure we are aligned and can tackle challenges together. I also take brief moments when necessary to regroup and maintain a welcoming demeanor for guests and clients.

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Describe a time you went above and beyond for a customer.

I once handled a last-minute request for VIP guests attending a major city event. I coordinated with various departments to arrange special accommodations and personalized welcome gifts, which resulted in a delightful experience for our guests and received positive feedback from the event organizer.

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What qualities do you believe are important for a Sales Coordinator?

A Sales Coordinator should have strong organizational and communication skills, the ability to work well under pressure, and a customer-oriented mindset. Being proactive and adaptable is crucial, as well as having attention to detail to ensure all correspondence and logistics run smoothly.

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How do you ensure accuracy in your administrative tasks?

To ensure accuracy, I double-check all correspondence and documents before sending them out. I also keep meticulous records and utilize checklists to verify that all necessary information is included in each file. I find this systematic approach significantly reduces errors and enhances communication.

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What motivates you to work in the hospitality industry?

I am motivated by a passion for service and the opportunity to create memorable experiences for guests. I love the dynamic nature of hospitality, with its ever-changing challenges and the chance to meet diverse people from all walks of life.

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How do you deal with conflicts in a team?

When dealing with conflicts in a team, I encourage open communication and strive to understand each party's perspectives. I believe in finding a compromise that addresses everyone's concerns while maintaining a focus on our common goals. This collaborative approach often leads to positive resolutions.

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Why do you want to work as a Sales Coordinator at the Omni Nashville Hotel?

I'm excited about the opportunity to work at the Omni Nashville Hotel because of its commitment to exceptional service and its vibrant connection to the local culture. I admire the hotel's values and am eager to contribute to a team that prioritizes both guest experience and personal growth for its employees.

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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 17, 2025

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