Omni Sport Leader - job 3 of 5

As an Omni Sport Leader, your role is to ensure all customers leave our stores ‘satisfied or satisfied’.

From a friendly and professional welcome to a quick and easy payment process, your role is to always deliver a 5-star shopping experience.

Decathlon heavily invests in the development of teammates so that those who want to build careers within the business can flourish within their roles.

I am an Omni business leader who gives my customers a WoW experience across channels.

• I greet, smile, and engage with customers to understand their needs.
• I utilize an omnichannel medium to sell products and services that fulfill customers' needs.
• When customers are in-store, I assist them in expanding their choices through digital channels.
• I ensure that I am up to date with Decathlon's products, services, and offers across all channels.

I ensure the best in the class offer, display, and availability for my sport.

• I guarantee customer and teammates’ safety in-store, with products, stock storage, and data protection
• I make sure that I select the right offer to give my users, the right product and services.
• I forecast my business according to my seasonality/ trend and ensure appropriate stock levels.
• I set up an experiential layout with strong visual merchandising strategies to increase my business.
• I will master the tools needed, to give my users the best in the class offer, display, and availability.

I Develop my sports' local omnichannel performance.

• I am in charge of my sport and work towards ensuring the growth of my sport and its market share.
• Act as a sports ambassador, building a sports community to encourage customer/user engagement in sports practice within my catchment.
• I affiliate with the right partners who can help my customers practice their sport through events, workshops, and playgrounds.
• I make data-driven decisions for my customers/users according to the data collected through Omni channels.

Preserve our resources through site management and our societal impact (eco-mobility, waste disposal management)

• Boost eco-designed product sales
• Boost the share of circular sales (Buyback, Services, etc.)