Onboarding Associate 

Customer Success, BentoBox

About BentoBox & Our Mission 

The BentoBox Marketing and Commerce Platform delivers a seamless guest experience dedicated to accelerating growth and helping restaurants thrive. BentoBox empowers modern restaurants to build their online presence, diversify revenue, engage with diners, and increase operational efficiency. To do so, the platform includes products such as websites, ordering (online ordering, pre-order & catering, gift cards, merchandise, tickets), events management, and marketing tools. 

Over 8,000 restaurant concepts worldwide rely on BentoBox as their digital front door. BentoBox is trusted and loved by hospitality groups such as José Andrés’s ThinkFoodGroup and Danny Meyer’s Union Square Hospitality Group and independent restaurants including Emmy Squared, Suerte, and The Meatball Shop. In November 2021, Fiserv, a leading global provider of payments and financial services technology that enables 200,000 restaurants to deliver differentiating experiences, acquired BentoBox. The acquisition will allow BentoBox to support more restaurants than ever before.

Responsibilities

• Be the first to welcome a new customer after they completed the sales process
• Have kick-off and revisions calls with customers regarding their websites
• Manage tasks with our design and content teams
• Conduct website quality assurance (don’t worry, we’ll teach you!)
• Own a queue of 40-50 customers and hit your onboarding timelines
• Train customers on the platform, their menu, various integrations (social, reservations, etc.), and all other aspects of the product
• Help shape future product development based on customer feedback and insights
• Uphold BentoBox’s core mission, vision, and values

Skills and Attributes

• High energy and ambition; enthusiasm to give 150% every day to help support restaurants so they can better serve their communities
• Passion for the restaurant industry and for helping owners and operators thrive in a digital world
• Hyper-organized and strong multi-tasker who can easily manage numerous projects all at different stages of the onboarding process
• Very strong attention to detail and creative eye (we lead with best-in-class design)
• Excellent verbal and written communication skills
• Strong interest in problem-solving and comfortable with setting clear expectations
• Positivity, patience, and professionalism
• Experience in the hospitality industry is a huge plus
• Experience using Google Suite applications
• Basic understanding of how websites are built and not afraid to learn new technology

Perks of Joining Us:

We’re building a hybrid workforce, all or most of our roles can be worked remotely, regardless of location, unless specified. 

• Competitive salary
• Comprehensive benefit plans to suit your unique needs 
• 401(k) and Employee Stock Purchase Plans
• Generous time off programs including paid parental leave
• Holistic wellness program
• Employee resource groups
• Professional development, growth and support
• Opportunity to work with a passionate team making a positive impact on the hospitality community

Important Information on BentoBox’s COVID-19 Vaccination Policy

In order to protect our community, BentoBox requires all newly hired employees in the United States to be fully vaccinated before their start date. Proof of vaccination will be a condition to hiring. BentoBox complies with all applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs.

BentoBox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.