Why Compucom? (Overview):
Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We’re looking for an On-Site Desktop Special Delivery to join our team.
In order to deliver our exceptional services, we need dedicated and enthusiastic, hard-working, and customer service-oriented technicians- that’s where you come in! Your role will include unparalleled technical support, allowing our client to experience the best support available within the industry.
What We Need & What You'll Do (Responsibilities):
- Ability to multitask and stay calm under pressure, dealing with ongoing problems and deadlines
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Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals
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Ability to troubleshoot BSOD
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Documents, maintains, upgrades, or replaces hardware and software systems
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Trains employees, identifies, analyzes, and repairs product failures
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Expert with a variety of the field's concepts, practices, and procedures
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Performs a variety of complicated tasks.
Who You Are (Qualifications):
- A+ Certification Required
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Windows OS knowledge (Windows 7, Windows 8.x and Windows 10)
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Microsoft Office 2007 to 2016 and Office 365
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Familiar with Apple MAC OS
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Able to troubleshoot VPNs
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Able to use image processes to configure clients' desktops and laptops
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Active Directory
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Printer hardware knowledge
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Able to use remote tools such as RDP, Team Viewer, Windows Assist, LogMeIn Rescue
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Mobile Device Management
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Able to use Remedy or ServiceNow or similar ticketing system
Our benefits include:
Health Insurance (Medical, Dental, Vision)
Basic Life/AD&D
Employee Assistance Program
Paid Holidays
Paid Time Off
401(k)
FSA/HSA Pre-Tax Benefits
Discounts
Life/Disability Plans
Compensation: $26/hr - $28/hr
Equal Employment Opportunity:
CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.