Job details

Technical Customer Support Representative(2600Hz)

Ooma empowers people to connect through their cloud-based platform providing VoIP services. As a Technical Customer Support Representative, you will help resolve customer issues and support the team.

Skills

Customer service skills
Technical diagnosis
Communication skills

Responsibilities

Analyze logs and diagnose issues
Handle incoming technical support calls
Provide troubleshooting for 2600Hz Kazoo VOIP services
Manage 3rd party carrier tickets
Assist engineers with code changes

Benefits

Comprehensive Medical/Dental/Vision insurance
401k & employer match
Income protection benefits
Employee Stock Purchase Plan
Vacation and paid holidays

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CEO of ooma

Eric Stang

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By ooma

Our Values: • We care that everyone loves their Ooma experience. • We think big to innovate and revolutionize markets. • We create smarter solutions that deliver both superior experiences and superior value. • We embrace diversity of thought to ma...

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FUNDING

Growth

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Telecommunications Services

TEAM SIZE