Senior Systems Engineer (Contract)

Workplace Technology @ Open

At Open, we exist because we believe that Insurance does not have to be seen as complicated or costly. Creating technology so our customers can enjoy smart and intuitive insurance experiences is at the core of Open’s development philosophy. When we do this, we’re building modern infrastructure that brings wonder into insurance.

With a truly end-to-end approach, we build all of our own technology. We create the insurance experience our customers deserve, not the one they expect. Our technology stack at Open is built on modern paradigms with Zero Trust and cloud tools at its core, offering a great environment to deliver exceptional experiences. Open is ready for our next phase of growth and innovation by adopting a cloud-native stack, giving you a great opportunity to deliver world-class solutions.

We are looking for a Senior Systems Engineer to join our team for an initial 9-month contract.

What you’ll do

As a Senior Systems Engineer at Open, you will be a technical leader for all things Apple, MDM, Google Workspace, Okta and more. Pushing us forward in the adoption of the latest and greatest platform improvements across the stack. You will solve challenging problems, while meeting regulatory, compliance and security requirements.

You will build great relationships with many teams at Open from Customer Support, Engineering, Product and everything in between. You will work closely with these teams to deliver customer-focused solutions that help Open deliver a great insurance experience to the world. With a strong focus on automation, you will work closely with our helpdesk team to maintain a strong self-service culture.

In this role, you will:

• Design secure IT systems and infrastructure that our team and customers can depend on.
• Maintain a secure and compliant infrastructure environment with a focus on keeping UX great for our staff and partners.
• Focus on automation to empower our teams to self-service and increase our efficiency.
• Build strong relationships with the business and champion success for our teams.
• Ensure our IT systems and infrastructure meet our compliance requirements.
• Maintain and extend our modern technology stack, such as Zero Trust.
• Push the envelope and look to innovate our current systems with the latest and greatest technologies.
• Be a part of our helpdesk rotation, and lead resolutions of any technical escalations.

Finally, you’ll also have the opportunity to learn about the insurance industry, and understand the key differentiators that make Open a key player in our space and why we will be successful in our mission.

Role location

This role may be based out of Sydney or the Sunshine Coast.

What you’ll bring

• Strong experience managing Identity Providers such as Azure/Okta etc.
• Proven experience applying Zero Trust principles in systems engineering.
• Strong experience in managing Apple devices using Jamf and other supporting tools.
• Experience working in a regulated or compliant environment.
• Strong experience managing productivity platforms like Google Workspace or Office 365.
• Experience with managing networks and VPN connectivity, and experience with cloud-based services like Cloudflare Zero Trust or Twingate is preferred.
• Experience with GitOps tooling like Terraform and pipelines will be a plus.
• Proven experience leading complex technical projects end to end, from design to implementation including hypercare.
• Strong experience troubleshooting complex issues across the entire tech stack.

Why Open?

It’s an exciting time to join our team and be part of a tech company going through a hyper-growth phase. We provide our team with:

• Highly competitive compensation
• High levels of autonomy and trust so you can do your best work
• Growth opportunities internally - as you grow, your role can too
• Flexible working - we are about impact, not time at your desk. We encourage freedom and responsibility, including the ability to work from anywhere 
• Annual allowance for professional development - use it towards a gym membership, professional coaching, a conference. Whatever matters most to you

We’re proud to be an equal opportunity employer that celebrates diversity and are committed to providing an inclusive environment for all employees.

Lastly, Open is a high-performing team that strives to achieve brilliant things every day and we encourage you to apply even if your experience doesn’t exactly match the job description. We’re looking for people who are intellectually curious, courageous, innovative and passionate. Our culture is truly open, we’re continuously challenging each other to live our values, and aren’t afraid to raise questions when we fall short. Most importantly, Open is for those that want to create change and have an impact.  If that sounds like you, apply for this role and let’s build the future of insurance together.

Who we are

Open is on a mission to provide the best insurance experiences, at the best price, for the world. Insurance is one of the world’s least digitally mature industries - for years it’s remained confusing, paper-based and heavily intermediated. We launched in 2016 to build a global, AI-powered platform that digitises the entire insurance process, making it transparent, less costly and more reliable.

Our promise to customers is powerful car, home and travel insurance. Many know us through our consumer brand, Huddle (huddleinsurance.com), and we also offer bespoke white-label solutions for brands who embed our insurance into their digital experiences. Our partner brands include Bupa, Polestar, Telstra, and ahm.

But the best is yet to come – we plan on doubling growth while expanding to New Zealand and the UK. We also believe in using business as a force for good – Open is Australasia’s only certified B Corp insurance company.

Open is backed by leading investors, including AirTree Ventures, Movac, LocalGlobe UK and Hollard Insurance and we’ve raised over $53m to date. Since 2018, we’ve achieved a 628% growth rate and have won awards from FinTech Australia, the Global InsurTech 100, Mozo.com.au, Pause Fest, SmartCompany’s Smart50 (5th) and the AFR Fast 100, who recognised us as Australia’s 7th fastest growing company in 2022. 

Our team thrive on solving problems to revolutionise insurance and have a ‘no excuses’ attitude when it comes to putting our customers first. We have a high performing team and an open and enabling culture that attracts the best creative and critical thinkers. Join us and let’s build the future of insurance together.