Benefits Operations Specialist

About the Team

OpenAI’s People team aims to hire, engage, and retain world-class talent who will safely build and deploy universally beneficial Artificial General Intelligence (AGI). The Benefits team is an important subset of the HR team and is responsible for creating and delivering best in class, innovative benefits, and experiences for a rapidly growing employee population, both in and out of the US.

About the Role

OpenAI seeks to hire a Benefits Operations Specialist to oversee the execution and continuous improvement of our global Benefits processes and own some of our high touch programs. This role will help OpenAI achieve its mission by improving the people's experience and operational rigor and excellence throughout our Benefits processes. We’re looking for someone who excels in employee experience, data management and is an astute problem solver. 

You’ll have several areas of responsibilities, including:

• Oversee the day-to-day operations of benefits programs such as health insurance, retirement plans, leaves administration, accommodations, and other employee benefits. 

  • This includes processing enrollments, changes, and terminations for all benefit plans, maintaining accurate records and documentation.

• Serve as a point of contact for employees with questions or issues related to their benefits. Examples might involve explaining enrollment processes, connecting employees to the right vendor, and resolving any discrepancies.

• Ensure compliance with federal, state, and local regulations regarding benefits administration.

• Collaborate with HR, Payroll, Legal and third-party vendors to ensure smooth operation of benefits programs.

• Monitor data integrity and implement proactive audits to detect and correct errors in our systems and processes 

We’ll look for these qualities, experience, and skills:

• Exceptional customer-service: Answer employee questions with thoughtfulness and accuracy. Ability to seek answers they may not know. 

• Problem-Solving: Ability to troubleshoot and resolve employee issues as it relates to data and understand the root problems vs individual patch fixes. 

• Data Fluency: Strong ability to analyze and read data in Google and/or Excel spreadsheets.

• Communication Skills: Strong verbal and written communication skills to interact effectively with employees, HR stakeholders, IT, Finance, and vendors.

• Benefits experience: Previous experience operating and / or managing US Benefits.

• Automation and streamlining: Finding ways to scale processes and ensure high data integrity as a company grows.

Location and Workplace

This role is based in our Mission Bay, San Francisco office. We use a hybrid work model of 3 days in the office with optional work from home on Thursdays and Fridays. We also offer relocation assistance to new employees.

Our open-plan offices have height-adjustable desks, conference rooms, phone booths, well-stocked kitchens full of snacks and drinks, three in-house prepared meals daily, a private outdoor space for working in the sun or socializing, nap rooms, private bike storage, and more.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or any other legally protected status. 

OpenAI Affirmative Action and Equal Employment Opportunity Policy Statement

For US Based Candidates: Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

OpenAI Global Applicant Privacy Policy

At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.